Patient Administrative Associate - ICP Ambulatory Care Services - Regular Full-Time 2026-19255

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Sunnybrook Health Sciences Centre in Toronto seeks an organized clerical/administrative assistant to support clinic operations. You will arrange appointments, prepare charts, greet patients, and register them at arrival while handling referrals and email inquiries with care and professionalism.

The role requires experience in health care settings, strong communication, and solid proficiency with Outlook, MS Office and clinic software.

Qualifications

• Completion of Medical Office Administration program or the equivalent combination of education and experience.
• One year of Administrative/Business experience required, in a health care setting preferred.
• Working knowledge of Outlook, MS Office, Accuro & Zoom.
• Strong attention to detail, excellent verbal and written communication skills.
• Outstanding interpersonal and customer service skills.

Responsibilities

• Provide and coordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services.
• Receive email referrals from teams and organize and follow-up.
• Monitor email and respond to patients.
• Performs telephone and reception duties.
• Greet patients on arrival and register them, updating patient information as needed.
• Schedule appointments and prepare patient schedules; coordinate diagnostic procedures.

Skills

Detail orientation

Verbal & written comms

Interpersonal skills

Customer service

Multitasking

Time management

Organizational skills

Conflict resolution

40 wpm keyboarding

Outlook & MS Office

Education

Medical Office Administration

Tools

PHS/PAS

QuadraMed

Sunnycare

Accuro

Zoom

Job description

Summary of Duties

• Provide and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services
• Receive email referrals from teams and organize and follow-up
• Monitor email and respond to patients
• Performs telephone and reception duties.
• Respond to incoming phone calls, direct inquiries to appropriate personnel/area
• Greet patients on arrival
• Register patients and update patient information
• Schedule appointments and prepare patient schedule
• Coordinate diagnostic procedures
• Prepare charts
• Order supplies
• Coordinate with Integrated Community Program - Ambulatory Care Services included but not limited to GIRR, LDAP & ACCESS teamsclinic as needed
• Other administrative duties as required
• Support clinics scheduling and coverage

Qualifications/Skills

• Completion of Medical Office Administration program or the equivalent combination of education and experience
• One year of Administrative/Business experience required, in a health care setting preferred
• Working knowledge of PHS/PAS, QuadraMed, Sunnycare, Outlook, MS Office , Accuro & Zoom
• Strong attention to detail, excellent verbal and written communication skills
• Outstanding interpersonal and customer service skills
• Proven ability to respond effectively in stressful situations
• Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
• Effective time management skills and ability to multitask is essential
• Advanced organizational skills and ability to prioritize in a fast-paced environment
• Excellent interpersonal skills and demonstrated ability to work in an inter-professional team
• Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute
• Demonstrated satisfactory attendance and punctuality required