Program Assistant, Psychiatry

Sinai Health; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

Sinai Health's Mount Sinai Hospital in Toronto is seeking a Program Assistant in Psychiatry to support ambulatory care and clinical coordination.

The role requires a college diploma in Medical Office or Business Administration and at least five years in healthcare or academic settings, with strong MS Office and superb communication. You will manage scheduling, patient registration, and liaise with clinicians to ensure smooth patient flow.

Qualifications

• Successful completion of a college diploma in Medical Office or Business Administration.
• At least 5 years of experience in academic and/or healthcare settings.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Access, Outlook).
• Strong verbal and written communication, and client-focused attitude.
• Ability to manage multiple priorities and meet concurrent deadlines.

Responsibilities

• Coordinate daily administration of outpatient psychiatry services and schedule appointments.
• Register patients and handle communications by phone, fax, mail and email.
• Share clinical information with physicians and health team while protecting privacy.
• Provide frontline support to patients, staff and learners.
• Maintain clinic schedules and patient flow.
• Arrange meetings and teleconferences, webinars and other events.
• Collect and compile clinic statistics and patient demographics.
• Support other clinical and administrative areas as needed.
• Ensure clinical charts are maintained.
• Perform additional duties as required.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Microsoft Outlook

Customer service

Independent work

Time management

Team collaboration

Communication skills

Confidentiality

Education

College diploma in Medical Office or Business Administration

Job description

Sinai Health is looking for a Program Assistant, Psychiatry at Mount Sinai Hospital.

Reporting to the Administrative Manager, the successful candidate will be responsible for coordination and administrative support of clinical activities in the Department. The successful candidate will demonstrate a strong commitment to quality customer service and apply excellent organizational and communication skills to ensure the delivery of ambulatory care within a busy teaching hospital setting.

In this role you will:

• Provide day to day administration of outpatient psychiatry services, including the scheduling of appointments, patient registration and frequent interactions with patients both in person and over the phone
• Reviewtelephone, faxes, surface mail and email messages including charting and physician notification
• Communicateand shareclinical information to physicians and allied health team members respecting patient confidentiality and privacy, including retrieval of release of information documents, as necessary
• Function in a front line, patient and staff facing public relations role, providing timely, friendly and informative support to patients, staff and learners
• Coordinateand maintainclinic schedules to support effective functioning of clinic and patient flow
• Provideliaison for logistical preparation of clinical team meetings, teleconferences, video conferences, webinars and other events required within the mandate of an academic health sciences centre
• Collectand collateclinic statistics and demographic data on patients and clinic flow
• Workcollaboratively with and provides back up support to other clinical and administrative areas in the Department when required
• Ensureclinical charts are maintained, as required
• Perform other duties consistent with the job classification as required

Job Requirements:

Mandatory

• Successful completion of a college diploma preferably in the field of Medical Office or Business Administration from an accredited educational institution
• 5 years of experience in an academic and/or healthcare setting

Skills and Knowledge

• Proficiency with Microsoft (Word, Excel, PowerPoint, Access and Outlook)
• Friendly professional customer focused attitude
• Demonstrated ability to work independently in a self-directed manner, meetconcurrent deadlines, organize time and priorities, and manage multiple priorities
• Flexibility in working with an inter-professional team of health professionals and learners located in different physicalenvironments.
• Strong work ethic accompanied by a positive, client-focused attitude
• Ability to make decisions, exercise good judgment, discretion and initiative in dealing with confidential information and/or in responding to enquiries
• Strong oral and written communication skills
• Demonstrated ability to empathize with patients/clients
• Interest and familiarity in the field of mental health is an asset
• Proven planning, organizational, and coordination skills
• Demonstrated satisfactory work performance and attendance history