Parts Technician

Western Star Trucks (North) Ltd; Edmonton; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Full Benefits including RRSP/TFSA

Opportunities for career development

Fun and inclusive culture

Job summary

Western Star Trucks (North) Ltd. in Edmonton seeks an experienced Parts Technician to manage orders, warehousing, inventory control, and price quoting while delivering exceptional customer service.

You will handle parts sales, assist internal teams, and ensure accurate part identification and stock levels. The role requires knowledge of heavy‑duty diesel parts, wiring diagrams, and a commitment to safety and professional appearance.

Qualifications

• 3 years of relevant industry experience.
• Journeyman preferred.
• Sales driven and organized.
• Able to multitask while meeting department demands.

Responsibilities

• Order processing, back orders, and customer communication.
• Proficiency in reading wiring schematics and parts diagrams.
• Provide pricing quotes, sales, and technical information to customers.
• Maintain stock, pull and fill orders, and support department goals.
• Participate in training, safety, and continuous improvement programs.

Skills

Sales oriented

Team player

Independent work

Multi-tasking

Flexibility

Education

Journeyman certification

Job description

At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed.

We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body shop work. What started out as a family-owned and operated business all the way back in 1987 has now grown to a group of companies with dealerships with 3 main cities in Northern Alberta.

We believe in building relationships with our customers and getting to know their unique needs. We’re big on communication, keeping our customers and co-workers in the loop every step of the way. And finally, we give a damn. We want our customers to know we care about them and their truck, every step of the way.

Western Star Trucks (North) Ltd. believes in hiring and retaining the best by offering a positive open work environment, Competitive Compensation, Full Benefits including RRSP/TFSA Matching.Opportunities for career development.Fun and inclusive culture!

• Competitive Compensation
• Full Benefits including RRSP/TFSA Matching
• Opportunities for career development
• Fun and inclusive culture

Due to continual growth, we are on the search for an experienced Parts Technician who will be responsible for ordering, warehousing, inventory control, price quoting, and sales of parts while providing exceptional customer service!

KEY POSITION FUNCTIONS:

• Expert understanding of heavy-duty diesel engines, aftertreatment systems, air brake components, and all class 8 truck parts and components
• Answer phone calls, emails, and customer requests in a timely and appropriate manner to provide price quotes, sales, and technical information directly to customers
• Provide a high level of service to internal and external customers. Communicate with and support other dealership personnel and departments in a professional and efficient manner
• Responsible for daily processing of orders, back orders and customer communication
• Proficiency in reading and understanding wiring schematics, parts diagrams, supplier catalogues, and technical service bulletins
• Memory requirement for product codes, part numbers and placement within the warehouse
• Pull and fill orders from stock
• Notifies parts administrator of out-of-stock parts or shop materials that need immediate attention
• Responsible for cores, warranties and new part returns as per department policies and procedures with the support of the department manager
• Participate in all training and development programs that are made available and attend all department meetings
• Report all safety concerns and incidents to your Supervisor/Manager
• Maintain a professional appearance and strong work ethic
• Assist in maintaining Elite Support certification
• All areas of the department are clean, organized, and safe
• Shine maps are relevant and up to date
• 5S audits are completed monthly
• Cultivate a continuous improvement culture
• Other duties as required

QUALIFICATION & EXPERIENCE REQUIREMENTS:

• Ability to work independently and as a team player
• Must be sales driven, organized, and self-motivated
• 3 years of relevant industry experience, Journeyman preferred
• Ability to multi-task while working in a fast-paced environment
• Ability to work flexible hours to accommodate department demands