Product Support Representative - Parts

Inland Kenworth; Burnaby; On-site; CAD 95,000 - 110,000; Full time

Benefits offered by this job

Extended Medical (Vision)

Dental

Prescription benefits

RRSP with employer matching program

Long Term Disability

Short Term Disability

Life Insurance and AD&D Insurance

On-going training opportunities

Company vehicle

Job summary

Inland Truck & Equipment in Burnaby, BC is seeking a Product Support Representative to lead heavy truck parts sales across the Tri-Cities, Vancouver and Burnaby. The role calls on new and existing customers, promotes products, and delivers superior service to maximize profitability.

You will need knowledge of heavy truck parts or related dealership experience, with a focus on achieving sales targets and maintaining strong customer relationships.

Qualifications

• High school diploma or GED required.
• Truck Parts Journeyperson preferred.
• Three years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson.
• Excellent sales skills, preferably in a related field.
• Proficient in Microsoft Word and Excel.
• Strong organizational skills.
• Must have valid Driver's License.
• Strong business ethics with a professional approach at all times.

Responsibilities

• Develop and achieves maximum sales volumes consistent with sales projections for assigned accounts.
• Provide value added services with consistent customer visits.
• Conduct new (cold) sales calls on a weekly basis; monitor operations of assigned accounts and offer advice in areas such as inventory control, services, new products and product enhancements.
• Conduct sales calls with assigned accounts to introduce new products and promotions.
• Provide superior customer service to all accounts.
• Plan territory coverage and manage time consistent with management expectations.
• Complete customer call reports with weekly summary of results.
• Control personal expenses within the approved budget and submit weekly expense reports.
• Investigate and refers customer issues to the appropriate Department Manager and/or General Manager.
• Assist counter personnel with orders, deliveries and customer inquiries.

Skills

Sales experience

Customer service

Communication skills

Education

High school diploma or GED

Truck Parts Journeyperson (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we're ALL IN, we mean we're all in on you and your career.

This position is located at our sales and service dealership in Burnaby, British Columbia.

This role will cover the Tri-Cities, Vancouver, and Burnaby territory.

SALARY

This position is paid a base salary plus commission with expected first-year on-target earnings of $95,000 - $110,000.

CANADA BENEFITS PACKAGE

Our employees receive a generous benefits package, including:

• Extended Medical (including Vision)
• Dental
• Prescription benefits
• RRSP with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• On-going training opportunities

In this role, you will also be provided with a company vehicle.

THE OPPORTUNITY

The Product Support Representative (Outside Parts Salesperson - Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for selling heavy truck parts and accessories to new and existing customers. In this role you will also be responsible for developing, maintaining and enhancing maximum parts department profitability and sales volumes of assigned accounts within a designated territory. In this outside sales position, you will call on customers, introduce products and promotions and provide superior customer service to all accounts in your territory.

This position requires knowledge of heavy truck parts, commercial truck shop operations, and/or experience as a parts technician/parts counterperson at a truck dealership.

YOUR RESPONSIBILITIES

• Develop and achieves maximum sales volumes consistent with sales projections for assigned accounts
• Provide value added services with consistent customer visits
• Conduct new (cold) sales calls on a weekly basisMonitor operations of assigned accounts, offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements
• Conduct sales calls with assigned accounts to introduce new products and promotions
• Provide superior customer service to all accounts
• Plan territory coverage and manages time consistent with expectations of management
• Complete customer call report with weekly summary of results
• Control personal expenses within the approved budget and submits weekly expense reports
• Investigate and refers customer issues to the appropriate Department Manager and/or General Manager
• Assist counter personnel with orders, deliveries and customer inquiries

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.

WHAT WE LOOK FOR

• High school diploma or general education degree (GED)
• Qualification as a truck Parts Journeyperson preferred
• Three years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson required.
• Excellent sales skills, preferably in a related field
• Proficient in Microsoft Word and Excel.
• Strong organizational skills
• Must have valid Driver's License
• Strong business ethics with a professional approach at all times

keywords: parts sales, truck parts sales, outside parts sales, parts journeyperson, HD truck parts, parts and accessories, aftermarket, parts warranty