Parts Technician

New West Truck; Medicine Hat; Hybrid; CAD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

EFAP

Vision insurance

Life insurance

Bonus eligible

Job summary

New West Truck Centres is seeking a Parts Technician for our Medicine Hat branch, with a 8:00 AM–5:00 PM, Monday–Friday schedule. The role focuses on processing orders, providing excellent customer service, and performing ad hoc duties to support store operations.

Ideal candidates have at least two years of parts experience in heavy equipment or commercial vehicles, a professional demeanor, and strong organizational skills.

Qualifications

• Minimum two years of parts experience in the heavy equipment or commercial vehicle industry.
• Must be professional, organized, and able to work in a high‑pressure environment safely.
• Journeyman Parts Technician certification preferred.

Responsibilities

• Order Processing – fulfill orders with on-hand parts and from PDCs or suppliers; notify customers of ETA updates or arrivals.
• Customer Service – acknowledge customers on arrival and provide timely, high‑level service to internal and external customers.
• Ad hoc duties – replenish displays, ensure pricing accuracy, keep areas clean, participate in trainings and meetings, handle payments and refunds.

Skills

Customer service

Organizational skills

Professional demeanor

Education

High school diploma

Journeyman Parts Technician certification (preferred)

Tools

Procede

CAT

Cummins

Paragon

Job description

Parts Technician – Day Shift (8:00 AM – 5:00 PM, Monday to Friday) – Medicine Hat

Why Work Here

Working as a Parts Technician in the trucking industry can be a rewarding career choice for those who enjoy building relationships and have a passion for people. In this role, you will have the opportunity to interact with a wide range of customers, including trucking companies, mechanics, and independent owner-operators, helping them find the right parts and solutions for their needs.

Treated Well

Your direct manager is a well-respected and knowledgeable leader who always remains calm and collected, even in the most challenging situations. They genuinely care about the employees and take the time to listen to their concerns, offering guidance and support when needed.

Trained Well

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.

Paid Well

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. Compensation for this position is $50,000 – $75,000 annually, based on experience and education, and this position is performance-based bonus eligible.

The Role

This is a full-time position working Monday to Friday, 8:00 AM – 5:00 PM at our Medicine Hat branch.

Order Processing – 50% of your time is spent here

• Fulfilling orders with on-hand parts, processing orders from our PDC’s, other dealers or suppliers, and notifying customers of any ETA updates or when parts arrive.
• Has a willingness to learn and effectively use the company business system (Procede) and all other online programs (CAT, Cummins, Paragon, etc.) required to fulfill the duties of a parts person and serve our customer.

Customer Service and Support – 40% of your time is spent here

• Acknowledge all customers as they arrive in the facility and serve them in a timely and efficient manner.
• Provide a high level of service to all of our customers, internal or external. Communicate well with and support other dealership personnel and departments.

Ad hoc duties – 10% and it’s important!

• Replenishes assigned display areas, ensures pricing is accurate, and keeps the area clean and organized for customers.
• Participates in all training programs that are made available and attends all department meetings.
• Processes credit card and debit transactions, performs product return inspections, and completes refunds and core credits.

Education / Certification

• Minimum high school diploma required
• Journeyman Parts Technician certification preferred

Experience

• Minimum two years of parts experience in the heavy equipment or commercial vehicle industry
• Must be professional, organized, and able to work in a high-pressure environment safely

3 Things To Be Successful as a Parts Technician

1. Technical knowledge and expertise

2. Always willing to help out

3. Attention to detail and accuracy

About Us

We are New West Truck Centres, a trusted name in heavy-duty trucks since 2008. From two locations, we’ve grown into a network of dealerships, body shops, and collision centres serving Alberta and interior British Columbia. We represent a wide range of heavy-duty trucks and parts brands, including Freightliner, Western Star, Thomas Built, Mitsubishi Fuso, Sport Chassis, Detroit Diesel, Cummins, Autocar, and more.

Born from the vision of an integral leader who has worked in every aspect of the business, this comprehensive background fuels our passion for exceptional customer service, ensuring the best experience at all our locations in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Cranbrook, and Taber.

Our "person-centered" corporate culture values each team member as essential to our success. This approach has earned us awards such as Best Employer for Recent Graduates and Top Company for Women to Work for in Transportation. We actively support various charities and participate in numerous community and industry initiatives.