Parts Technician

Peterbilt Pacific; Delta; On-site; CAD 36,000 - 66,000; Full time

Benefits offered by this job

Extended Health & Dental Benefits

Premiums Paid by Employer

Employer Contribution Pension Plan

Growth Opportunities

Paid Training

Long term job security

Employee AssistanceProgram

Telus Health Virtual Care

Job summary

The Parts Technician at Peterbilt Pacific will be responsible for ordering, warehousing, inventory control and the sale of parts. You will identify/search for parts, ship/receive, and provide excellent customer service.

This role supports the dealership's commitment to integrity, excellence, and customer value. You will maintain accurate records, process requisitions, assist customers and internal users, and participate in training programs.

Qualifications

• 3-5 years heavy duty parts department experience.
• Post-secondary certificate, diploma or degree.
• Red Seal parts certification is an asset.
• Good written and oral communication skills.
• Strong personal organizational skills and time management.
• Ability to promote service sales and expand customer base.
• Solid understanding of the truck industry.

Responsibilities

• Receive and sort incoming parts and supplies.
• Telephone sales support.
• Store items in an orderly and accessible manner in a warehouse or supply room.
• Process requisitions and issue or distribute parts for internal usage.
• Maintain records of orders and stock on hand using inventory systems.
• Prepare requisition orders to replenish stock.
• Sell spare and replacement parts in a retail setting.
• Post receipts and stock adjustments into the system.
• Advise customers on parts suitability and usage.
• Fill customer orders from stock and prepare sales slips.
• Keep track of backorders and follow up with vendors and customers.
• Increase parts sales and customer satisfaction through upselling and promotions.
• Ensure product and service quality; assist with merchandising.
• Participate in training programs and assist the Parts Manager as needed.
• Occasional lifting up to 100 lbs; other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Time management

Problem solving

Industry knowledge

Education

Post-secondary certificate, diploma or degree

Red Seal parts certification (asset)

Tools

Red Seal parts certification

Job description

The Parts Technician is responsible forordering, warehousing, inventory control and the saleof parts. Their duties also include identifying/searching for parts and equipment, shipping and receiving, and providing excellent customer service.

At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

• Extended Health & Dental Benefits
• Premiums Paid by Employer
• Employer Contribution Pension Plan
• Growth Opportunities
• Paid Training
• Long term job security
• Employee AssistanceProgram
• Telus Health Virtual Care

Responsibilities

• Receive and sort incoming parts and supplies
• Telephone sales support
• Store items in an orderly and accessible manner in a warehouse, tool room, supply room or other areas
• Process incoming requisitions and issue or distribute parts and supplies for internal usage
• Maintain records of orders and the amount, kind and location of parts and supplies on hand using a manual or computerized inventory system
• Prepare requisition orders to replenish parts and supplies
• Sell spare and replacement parts for motor vehicles, machinery and equipment in a retail setting
• Post receipts, stock adjustments, request for credits and PR’s into computer
• Advise retail customers or internal users on appropriateness of parts, supplies or materials requested.
• Fill customer orders from stock. Prepare sales slips or sales contracts.
• Keep track of backorders and follow up with vendors and customers
• Endeavor to increase parts sales and customer satisfaction through suggestive selling, use of coupon discounts and monthly flyer specials
• Ensure that product and service quality exceeds expectations. Aids in the merchandising of parts
• Must participate in all training programs made available through Peterbilt or outside vendors
• Assist Parts Manager as needed
• Occasional moderate lifting of up to 100 lbs is required
• Other duties and projects as assigned

Qualifications

• 3-5 years heavy duty parts department experience
• Post-secondary certificate, diploma or degree
• Red Seal parts certification is an asset
• Good written and oral communication skills
• Strong personal organizational skills as they relate to workload, time management and setting priorities
• Effective problem solving and negotiating skills
• Effective conflict resolution skills
• Ability to promote service sales and expand customer base.
• Solid understanding of thetruck industry

Compensation Rate

• $26.26- $47.75per hour
• Pay rate will be determined based on previous experience, relevant certifications and skill level