Heavy Duty Outside Parts & Service Representative - Peterbilt

Brandt Group of Companies; Whitby; On-site; CAD 50,000 - 70,000; Full time

Job summary

Brandt Group of Companies is looking for an Outside Parts & Service Representative in Whitby. This outside sales position will involve promoting truck and transport parts and services while providing after-sales support to customers. Candidates should have 2-3 years of sales experience, strong customer service skills, and a valid driver's license. The job requires regular travel within assigned territories. Join a dynamic team dedicated to increasing sales and customer satisfaction.

Qualifications

• 2 - 3 years of sales experience in a similar role or in a Parts or Service Department.
• Journeyman ticket/Red Seal in Parts or Service is considered an asset.
• Valid Driver’s License and clean driver’s abstract required.

Responsibilities

• Develop relationships with new and existing customers to increase sales.
• Assist Parts & Service departments to enhance profitability.
• Prospect and cold call new accounts regularly.
• Implement yearly territory plan for sales maximization.
• Visit customers at least once per month.

Skills

Exemplary customer service skills

Knowledge of truck & transport parts

Strong time management skills

Professional attitude

Ability to work independently

Ability to work flexible hours

Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Whitby Peterbilt location.

This is an outside sales position responsible for promoting and selling truck & transport parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
• Assist the Parts & Service departments to increase profitability and performance
• Regularly prospect and cold call new accounts to discuss new promotions and programs
• Implement yearly territory plan including a customer target list to maximize sales potential
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month
• Keep customers current on new products and services
• Develop prospective customers with a goal of 2 per month
• Follow-up with customers on unit and machine performance
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
• Gather competitive product and pricing information and supply to management
• Participate in all required training and development opportunities
• Follow up on customer concerns and communicate effectively to the appropriate Management Team
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle
• Other duties as assigned

Required Experience

• 2 - 3 years previous of sales experience in a similar role, or in a Parts or Service Department
• Journeyman ticket/Red Seal in Parts or Service is considered an asset
• Valid Driver’s License and clean driver’s abstract will be required

Required Skills

• Exemplary customer service skills
• Knowledge of truck & transport parts, operations, and industry
• Demonstrates a positive and professional attitude towards internal and external situations
• Strong time management skills with the ability to meet tight deadlines
• Ability to work independently and as part of a team
• Ability to work flexible hours
• Requires travel within assigned territories with the potential of returning home most nights