Parts & Service Coordinator: Growth, Impact & Stability

Cooper Equipment Rentals Limited; Mississauga; Sur place; CAD 55 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Excellent benefits package

RRSP matching

Safety gear provided

Continuous training and development

Résumé du poste

Cooper Equipment Rentals is seeking a customer-focused professional in Mississauga to coordinate parts, schedule service, and support technicians and branches with timely repairs.

You will manage work orders, inventory, quotes, and communications with customers and internal teams, ensuring accurate documentation and efficient processing. A strong emphasis on safety and reliability guides daily tasks.

Qualifications

• Minimum 3 years of experience in customer service, retail, or the construction equipment industry; rental industry experience is an asset.
• High school diploma or equivalent required; post-secondary education in business, logistics, or a related field is an advantage.
• Knowledge of construction or heavy equipment parts, service procedures, and maintenance practices is an asset.

Responsabilités

• Coordinate the ordering, receiving, stocking, transfer, and delivery of parts to ensure technicians and branches have what they need for timely repairs.
• Dispatch field technicians to service calls.
• Maintain shop supplies and monitor inventory levels; process returns, exchanges, and warranty claims as required.
• Open, update, and close work orders, ensuring all documentation is accurate, complete, and properly filed.
• Schedule and track equipment service and maintenance, balancing technician availability with customer and fleet needs.
• Prepare and provide quotes and estimates for repairs and preventative maintenance.
• Communicate with customers and internal teams regarding service timelines, equipment status, and parts availability.
• Match packing slips to receivers and invoices to support efficient accounts payable processing.
• Work closely with the Service and Shop teams to prioritize work orders and minimize equipment downtime.
• Maintain organized records and reports on service schedules, equipment history, and parts usage.
• Support compliance with company policies, warranty processes, and safety standards.

Connaissances

Customer service

Organizational skills

Communication

Problem solving

Teamwork

Formation

High school diploma

Post-secondary education in business/logistics

Outils

Microsoft Office

Inventory systems

Systematics

Description du poste

Cooper Equipment Rentals is seeking a customer-focused professional in Mississauga to coordinate parts, schedule service, and support technicians and branches with timely repairs.

You will manage work orders, inventory, quotes, and communications with customers and internal teams, ensuring accurate documentation and efficient processing. A strong emphasis on safety and reliability guides daily tasks.