Parts & Service Coordinator

Cooper Equipment Rentals Limited; Moncton; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading company in the equipment rental industry where your customer service skills will thrive. This role involves managing parts inventory, providing customer quotes, and ensuring efficient operations. We prioritize a fun, inclusive environment and offer excellent benefits for our dedicated team.

Benefits

Competitive salary

Excellent benefits package

Uniform and safety gear provided

RRSP Match

Stable, year-round employment

Continuous training and development

Fun-loving work environment

Qualifications

• Minimum one year experience in customer service or construction equipment industry, preferably in equipment rental.
• Experience with inventory management is required.
• Proficiency in inventory management systems.

Responsibilities

• Maintain and manage parts inventory with accurate records.
• Order and receive parts, process warranty claims, and manage service schedules.
• Provide quotes and estimates to customers.

Skills

Customer Service

Inventory Management

Communication

Problem Solving

Job description

Build your Career at Cooper Equipment Rentals

We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility
  
  

What You’ll Be Doing

Duties and Responsibilities:

• Maintain and manage parts inventory, ensuring accurate records and availability of necessary parts.
• Order and receive parts, complete purchase orders, and follow up with vendors on back-ordered items.
• Process warranty claims.
• Match packing slips to receivers and invoices, and file all documentation to support an efficient accounts payable process.
• Coordinate the transfer of parts between branches to meet operational needs.
• Process and follow up on parts and service bills and orders.
• Provide quotes and estimates to customers, addressing their needs promptly and professionally.
• Enter and manage maintenance schedules for all equipment.
• Maintain a system for tracking repairs, estimates, and service activities.
• Collaborate with the shop team to ensure timely completion of repairs, including organizing service calls.
• Coordinate parts pickups and deliveries with drivers.
• Assist in preparing new units for rental, ensuring they are fleet-ready.
• Ensure all shop supplies are adequately stocked and available.
  
  

Qualifications And Requirements

What You’ll Bring to the Team

• Minimum one year of experience in the customer service or the construction equipment industry, preferably within the equipment rental sector.
• Experience with inventory management is required.
• Proficiency in using inventory management and order processing systems.
• Self-starter, very customer service oriented and works well in a team environment.
• Flexibility; must be comfortable with managing and adapting to multiple changing priorities in a fast-paced work environment.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills with the ability to converse with colleagues, customers, and other parties in a professional and courteous manner.
• Pride in what you do!
  
  

Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.

We passionately believe that our inclusive and diverse team is key to the success of our business. We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us. To continue the conversation, or if you require accommodations, reach out to our team at [e-mail].