Parts & Service Coordinator

Battlefieldequipment; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Parts and Service Coordinator to join their dynamic team in Mississauga. This role is pivotal in ensuring customer satisfaction by managing parts orders, providing administrative support, and maintaining effective communication between customers and technicians. The ideal candidate will excel in a fast-paced environment, demonstrating strong organizational skills and attention to detail. If you are passionate about delivering exceptional service and thrive in a collaborative setting, this opportunity is perfect for you. Join a company that values diversity and is committed to creating an inclusive workplace where everyone can succeed.

Benefits

Company pension

Dental care

Disability insurance

Employee Assistance Program

Employee Stock Purchase Plan

Extended health care

Life insurance

On-site parking

Competitive vacation policy

Qualifications

• Proficient in customer relations and organization with attention to detail.
• Experience with parts orders, work orders, and inventory management.

Responsibilities

• Provide excellent customer relations through various communication channels.
• Monitor and maintain parts inventory and oversee the repair process.

Skills

Customer Relations

Organization

Communication Skills

Attention to Detail

Process Fulfillment

Adaptability

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Systematics

Job description

We have an immediate requirement for a Parts and Service Coordinator in our Mississauga location. This is a fast-paced, team-oriented branch that places a strong emphasis on customer satisfaction. The parts and service coordinator is an important position within our service department, not only ensuring that we have the supplies and information to keep our equipment available but in maintaining our customers' requirements. It is a vital step in promoting the success of our customer relationships.

Key Responsibilities:

1. Provide excellent customer relations through phone, email and face-to-face;
2. Provide administrative, warranty, and invoicing support;
3. Operate as the direct liaison between staff and customers;
4. Provide repair and service quotes to customers;
5. Ensure technicians' parts are ordered and allocated to proper equipment;
6. Enter work orders for internal machines, allocate parts to specific work orders;
7. Monitor and track outstanding parts orders;
8. Run daily reports to monitor business functions;
9. Work cross-functionally with other departments to facilitate timely repairs;
10. Submit warranty claims;
11. Monitor and maintain parts inventory;
12. Oversee the repair process;
13. Invoice orders as needed.

Key Qualifications:

1. The ability to provide excellent customer relations while keeping a positive attitude;
2. Proficient in organization and process fulfillment, attention to detail, and paperwork organization;
3. Excellent communication and people skills on both an internal and external level;
4. Previous experience working with technicians and in a similar and/or related parts environment;
5. Knowledge in the creation of parts orders and work orders, developing and receiving purchase orders, inventory management, and estimate preparation;
6. The ability to adapt to on-call work schedules;
7. Efficiency in Microsoft applications, specifically: Outlook, Word, and Excel;
8. The desire to work effectively within a team environment;
9. On-call work schedules may be required.

Additional Qualifications:

1. Proficiency/prior experience with Systematics would be considered an asset;
2. Technical aptitude of CAT equipment and operations would be considered an asset.

Job Type: Full-time

Salary: $22.00-$25.00 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee Assistance Program
• Employee Stock Purchase Plan
• Extended health care
• Life insurance
• On-site parking
• Competitive vacation policy

Schedule:

• Day shift
• Monday to Friday

Battlefield Equipment is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Battlefield provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.