Sales and Service Coordinator Whirlpool

Acosta; Mississauga; On-site; CAD 31,000 - 40,000; Full time

Job summary

An established industry player is seeking a Sales and Service Coordinator to join their dynamic team. This role involves providing exceptional support to consumers and trade partners while managing order inquiries and ensuring high-quality service. With a focus on communication and attention to detail, you will thrive in a collaborative environment that values your contributions. The company offers a comprehensive benefits package and opportunities for career growth in the thriving appliance industry. If you're passionate about customer service and looking to make an impact, this is the perfect opportunity for you.

Benefits

Paid Training

Health and Dental Benefits

Company Matched Retirement Savings Plan

Opportunities for Growth

Surprise Perks

Qualifications

• 1-2 years’ experience in a customer service role.
• Proficient in English (written and verbal).
• Experience in appliances and consumer electronics is a bonus.

Responsibilities

• Manage inbound and outbound calls regarding order inquiries.
• Respond to email inquiries from consumers and trade partners.
• Identify process improvement opportunities.

Skills

Customer Service

Verbal Communication

Written Communication

Attention to Detail

Data Analysis

Education

Post-Secondary Education

Tools

Google Suite

Microsoft Office

Job description

Join to apply for the Sales and Service Coordinator Whirlpool role at Acosta

1 week ago Be among the first 25 applicants

Join to apply for the Sales and Service Coordinator Whirlpool role at Acosta

Get AI-powered advice on this job and more exclusive features.

Description

Sales & Service Coordinator, Whirlpool Corporation (In Office)

Description

Sales & Service Coordinator, Whirlpool Corporation (In Office)

A Little Bit About Us…

Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the U.S. and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to construct data-driven strategies; the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for clients and retailers. In this role, you will be dedicated to supporting Whirlpool Corporation, the world’s leading kitchen and laundry appliance company. Whirlpool’s brand portfolio includes Whirlpool, Maytag, KitchenAid, and JennAir.

What are we looking for?

Our business is growing, and we’re looking for a Sales & Service Coordinator on our Trade Partner Team! Representing Whirlpool Corporation, you will play a critical role in providing product knowledge and sales support directly to Consumers, Retail Sales Associates, and Trade Partners. We are looking for highly motivated individuals, who are stellar at verbal and written communications and have strong attention to detail. If this is the role for you, we would love to have you join our team!

RESPONSABILITÉS

In this role you will:

• Manage inbound and outbound calls from consumers and trade partners regarding order inquiries, changes, product availability, delivery escalations, etc.
• Manage and respond to email inquiries from consumers and trade partners within established timelines.
• Confirming/changing orders/deliveries
• De-escalate and work with the appropriate team to resolve order & delivery challenges.
• Proactively manage orders to ensure order quality and order fulfillment.
• Communicate processes and policies to internal & external parties as appropriate.
• Adhere to established guidelines and follow Standard Operating Procedures (SOP)
• Provide order and business process support to Sales and Supply Chain functions.
• Take various amounts of data from a variety of sources, distill the information, and then identify trends and relevant information.
• Identify process improvement opportunities

Les Qualifications

Experience to be successful in the role:

• Proficient in English (written and verbal)
• 1-2 years’ experience in a customer service role
• Experienced in appliances and consumer electronics, considered a bonus
• Post-Secondary Education, preferred
• Superb communication skills, both written and verbal
• This role is required to work from Whirlpool Canada’s Corporate Office located in Mississauga, ON (Monday – Friday)
• Proven experience using Google Suite and/or Microsoft and be comfortable at using multiple network applications to source information.
• Must be comfortable completing a criminal background check

What can we offer in return?

We have a friendly, supportive team with a coaching and mentoring environment with opportunities for future career development in the appliance industry.

Great benefits you’d expect from a business the size of Acosta including a comprehensive total rewards benefits package:

• Paid training
• Health and Dental benefits
• Company matched retirement savings plan
• Opportunities to grow within the company
• Plus, surprise perks you'll love! We are considering applicants as they apply, please don’t delay in submitting your application

A French version of this job description is also available here: https://french.acosta.jobs/ | Une version française de cette description de poste est également disponible ici : https://french.acosta.jobs/

Catégorie d'emploi: Sales Support

Type de position: Full time

Unité commerciale: Sales

Échelle salariale: $31,800.00 - $39,700.00

Company: Acosta Services Canada Co

Req ID: 5135