Parts Advisor: Training, Growth & Benefits

NationaLease; Red Deer; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

RRSP match

Vision care

Job summary

Calmont Equipment in Red Deer is seeking a Parts Advisor for Bobcat of Red Deer. You will manage and dispense parts inventories and assist customers with product selection, pricing and returns.

We will train the right applicant who shows organization and a customer‑driven attitude. You will handle inquiries by phone, email or in person, recommend alternatives, process orders, and keep accurate records while supporting inventory counts.

Qualifications

• High School Diploma or GED.
• Minimum of 2 years related industry experience.
• Knowledge and experience with MS Word and Excel.
• Strong customer service, troubleshooting and communication skills, with experience analyzing and resolving customer service and client issues.
• Experience with CDK software needed.
• Self-starter with the ability to prioritize and organize workload.
• Excellent attention to detail with a sense of urgency to meet tight deadlines.

Responsibilities

• Handling incoming parts inquiries from internal and external customers via phone, email or in person.
• Determining customer requirements and expectations in order to recommend specific products and solutions.
• Recommending alternate products based on cost, availability or specifications.
• Increasing sales and average order size by means of cross-selling, up-selling, add-on-sales and offering promotional sale items.
• Accurately processing customer transactions such as orders, quotes or returns.
• Maintaining accurate records of discussions or correspondence with customers.
• Performing weekly cycle counts as well as monthly and yearly inventory counts.
• Apply core standards to returns; classify cores according to vendor programs.
• Reviewing overall costs and help manage the fleet.
• Performing other related duties as assigned.

Skills

Customer service

MS Word

MS Excel

CDK software

Organizational skills

Attention to detail

Communication skills

Troubleshooting

Education

High School Diploma or GED

Tools

CDK software

Job description

Calmont Equipment in Red Deer is seeking a Parts Advisor for Bobcat of Red Deer. You will manage and dispense parts inventories and assist customers with product selection, pricing and returns.

We will train the right applicant who shows organization and a customer‑driven attitude. You will handle inquiries by phone, email or in person, recommend alternatives, process orders, and keep accurate records while supporting inventory counts.