Parts Advisor - Heavy Equipment (On-Site Training)

Cropac Equipment Inc.; Abbotsford; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Competitive compensation

Company pension plan and RRSP matching

Extended health and dental benefits

Hands-on training

Casual work environment

Job summary

Cropac Equipment Inc. in Abbotsford, BC is seeking an experienced Parts Advisor to help customers and internal teams identify, source, and track parts to keep equipment operating safely and efficiently.

You will play a key role in handling inquiries, locating hard-to-find items, and proactively seeking sales opportunities while maintaining strong customer service and teamwork. This full-time on-site role offers relationships with service technicians and the Parts Manager, with growth

Qualifications

• Minimum of 3 years in a parts, inventory, service, automotive, heavy equipment, or related mechanical parts environment is required.
• Experience in automotive, heavy equipment, industrial equipment, agricultural equipment, powersports, or another mechanical equipment parts/service environment is strongly preferred.
• Experience using parts catalogues, inventory-management systems, ERP systems, or order-entry software is an asset.
• Experience preparing quotes, processing orders, coordinating shipments, and following up with customers or suppliers is an asset.

Responsibilities

• Respond to parts inquiries and assist customers in person, by telephone and by email.
• Identify, source and locate parts, including non-stock and hard-to-find items.
• Proactively seeking sales opportunities, including cold calling and upselling.
• Customer or supplier negotiation skills.
• Preparing accurate quotes, invoices and customer statements.
• Processing sales, returns, warranties, core returns, purchase orders and other parts transactions in accordance with company policies.
• Processing and following up on orders, quotes and backorders.
• Monitoring purchase orders, backorders, transfers and open orders, and following them through to completion.
• Keeping customers informed of order status, availability and expected delivery dates.
• Monitoring shortages and working with suppliers to expedite orders.
• Coordinating shipments and special delivery requests.
• Receiving, verifying and organizing incoming inventory.
• Investigating and resolving shipping, receiving and inventory discrepancies in a timely manner.
• Maintaining appropriate inventory levels and supporting inventory counts.
• Ensuring that shipping, receiving, returns and other parts-related transactions are documented accurately.
• Completing occasional local parts pickups or deliveries.
• Supporting service technicians and the Parts Manager as required.
• Working closely with the Service Department and other internal teams to support daily operations.
• Following all company health and safety policies, procedures and safe-work practices.

Skills

Customer service

Communication

Organization

Multi-tasking

Inventory systems

Problem solving

Education

High school diploma or equivalent

Driver's license

Tools

ERP systems

Inventory management software

Order-entry software

Job description

Cropac Equipment Inc. in Abbotsford, BC is seeking an experienced Parts Advisor to help customers and internal teams identify, source, and track parts to keep equipment operating safely and efficiently.

You will play a key role in handling inquiries, locating hard-to-find items, and proactively seeking sales opportunities while maintaining strong customer service and teamwork. This full-time on-site role offers relationships with service technicians and the Parts Manager, with growth