Parts Advisor, Russell

Kaizen Lab Inc.; Russell; On-site; CAD 38,000 - 60,000; Full time

Job summary

AgWest in Russell, MB is seeking a reliable Parts Advisor to join our parts department. You will support customers, service teams, and parts operations by assisting with inventory, shipping/receiving, and driving sales performance.

The role requires strong communication and organizational skills, experience in a parts or customer service role, and the ability to learn about AGCO and CLAAS machinery. Some travel between branches may be expected.

Qualifications

• High school diploma or equivalent; post-secondary education an asset.
• Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred.
• Strong communication and organizational skills.
• Demonstrated ability to meet sales goals.
• Willingness to travel between branches if required.
• Technical knowledge of machinery/parts or willingness to learn.

Responsibilities

• Provide outstanding customer service in person, by phone, and via email.
• Support service technicians and service team with parts-related needs.
• Address inquiries, check availability, and process orders accurately.
• Receive and inspect incoming parts shipments; manage outbound shipments; handle returns.
• Work closely with the parts team and assist other branches as needed.
• Aim to achieve and exceed parts sales goals; upsell relevant parts and promotions.
• Learn and maintain knowledge of AGCO, Claas, and other machinery and parts; share knowledge with team.
• Monitor inventory levels, perform cycle counts, and minimize stock discrepancies.

Skills

Customer service

Sales goals

Communication

Organization

Team collaboration

Education

High school diploma or equivalent

Job description

We are currently seeking a reliable, customer-focused Parts Advisor to join our Parts Department in Russell, MB. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist in inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment.

Key Responsibilities

Customer & Service Support

• Provide outstanding customer service in person, by phone, and via email
• Support service technicians and service team with parts-related needs
• Address inquiries, check availability, and process orders accurately

Shipping & Receiving

• Receive and inspect incoming parts shipments
• Accurately manage outbound shipments to customers and other branches
• Handle returns in accordance with company policies

Teamwork & Collaboration

• Work closely with the parts team to ensure smooth daily operations
• Assist other branches when coverage is needed
• Contribute to a cooperative and team-driven work culture

Sales & Performance

• Work toward achieving and exceeding parts sales goals
• Recommend and upsell relevant parts and promotions to customers
• Track sales performance and report progress to the Parts Manager

Product Knowledge & Development

• Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts
• Stay informed on new products and technologies
• Share knowledge with the team to support a learning environment

Inventory Management

• Monitor inventory levels and help optimize stock availability
• Perform cycle counts and assist in minimizing stock discrepancies
• Recommend stocking of high-demand items
• Maximize supplier discounts through effective order timing

Other duties as assigned

Qualifications

• High school diploma or equivalent (post-secondary education an asset)
• Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred
• Strong communication and organizational skills
• Demonstrated ability to meet sales goals
• Technical knowledge of machinery/parts or willingness to learn
• Ability to work independently and collaboratively
• Willingness to travel between branches if required

Working Conditions

• Must be able to lift and move parts weighing 50+ lbs
• Standing for extended periods and working in warehouse settings
• Overtime may be required during peak periods

About AgWest

At AgWest, we provide comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

Ready to join a growing team in the heart of Manitoba agriculture?