Parts Advisor, Russell

AGWEST Ltd.; Russell; On-site; CAD 42,000 - 64,000; Full time

Job summary

AGWest is seeking a reliable Parts Advisor for our Russell, MB location. You will support the parts department, assist customers, help service teams, and contribute to sales goals. The role requires inventory management, shipping/receiving, and teamwork across branches.

Ideal candidates will have strong communication, organizational skills, and a willingness to learn about AGCO and Claas machinery. Physical work in a warehouse setting and occasional travel may be required.

Qualifications

• Strong communication and organizational skills are essential.
• Experience in parts department or customer service is preferred; agriculture or heavy machinery experience is a plus.
• Willingness to travel between branches if required and to lift heavy parts as needed.

Responsibilities

• Provide outstanding customer service in person, by phone, and via email.
• Support service technicians and service team with parts-related needs.
• Process orders accurately and check availability.
• Receive and inspect incoming parts shipments; manage outbound shipments to customers and other branches.
• Maintain knowledge of AGCO, Claas, and third-party machinery and parts; stay informed on new products.

Skills

Communication skills

Organizational skills

Sales mindset

Independence & teamwork

Technical knowledge of machinery/parts

Education

High school diploma or equivalent

Job description

We are currently seeking a reliable, customer-focused Parts Advisor to join our Parts Department in Russell, MB. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist in inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment.

Key Responsibilities:

Customer & Service Support

• Provide outstanding customer service in person, by phone, and via email

• Support service technicians and service team with parts-related needs

• Address inquiries, check availability, and process orders accurately

Shipping & Receiving

• Receive and inspect incoming parts shipments

• Accurately manage outbound shipments to customers and other branches

• Handle returns in accordance with company policies

Teamwork & Collaboration

• Work closely with the parts team to ensure smooth daily operations

• Assist other branches when coverage is needed

• Contribute to a cooperative and team-driven work culture

Sales & Performance

• Work toward achieving and exceeding parts sales goals

• Recommend and upsell relevant parts and promotions to customers

• Track sales performance and report progress to the Parts Manager

Product Knowledge & Development

• Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts

• Stay informed on new products and technologies

• Share knowledge with the team to support a learning environment

Inventory Management

• Monitor inventory levels and help optimize stock availability

• Perform cycle counts and assist in minimizing stock discrepancies

• Recommend stocking of high-demand items

• Maximize supplier discounts through effective order timing

Other duties as assigned

Qualifications:

• High school diploma or equivalent (post-secondary education an asset)

• Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred

• Strong communication and organizational skills

• Demonstrated ability to meet sales goals

• Technical knowledge of machinery/parts or willingness to learn

• Ability to work independently and collaboratively

• Willingness to travel between branches if required

Working Conditions:

• Must be able to lift and move parts weighing 50+ lbs

• Standing for extended periods and working in warehouse settings

• Overtime may be required during peak periods

About AgWest:

At AgWest, we provide comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

Ready to join a growing team in the heart of Manitoba agriculture?