Parts Advisor, Neepawa

AGWEST Ltd.; Neepawa; On-site; CAD 42,000 - 64,000; Full time

Job summary

AGWest Ltd. in Neepawa, MB is seeking a reliable Parts Advisor for our Parts Department. You will assist with inventory management, shipping and receiving, and promoting a collaborative work environment while supporting customers and service teams.

You will help achieve sales targets, learn about AGCO/Claas machinery, and share knowledge with the team to optimize stock and service delivery across branches.

Qualifications

• High school diploma or equivalent; post-secondary education an asset.
• Experience in a parts department or customer service in agriculture/heavy machinery preferred.
• Strong communication and organizational skills.
• Demonstrated ability to meet sales goals.
• Technical knowledge of machinery/parts or willingness to learn.
• Ability to work independently and collaboratively.
• Willingness to travel between branches if required.

Responsibilities

• Provide outstanding customer service in person, by phone, and via email.
• Support service technicians with parts needs and service team.
• Manage inbound/outbound shipments and returns.
• Collaborate with the parts team and other branches.
• Work toward achieving and exceeding parts sales goals.
• Upsell relevant parts and promotions to customers.

Skills

Customer service

Sales targets

Communication

Organizational skills

Teamwork

Education

High school diploma or equivalent

Post-secondary education (asset)

Job description

We are currently seeking a reliable, customer-focused Parts Advisor to join our Parts Department in Neepawa, MB. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist with inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment.

Key Responsibilities

Customer & Service Support

• Provide outstanding customer service in person, by phone, and via email
• Support service technicians and the service team with parts-related needs
• Address inquiries, check availability, and process orders accurately

Shipping & Receiving

• Receive and inspect incoming parts shipments
• Accurately manage outbound shipments to customers and other branches
• Handle returns in accordance with company policies

Teamwork & Collaboration

• Work closely with the parts team to ensure smooth daily operations
• Assist other branches when coverage is needed
• Contribute to a cooperative and team-driven work culture

Sales & Performance

• Work toward achieving and exceeding parts sales goals
• Recommend and upsell relevant parts and promotions to customers
• Track sales performance and report progress to the Parts Manager

Product Knowledge & Development

• Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts
• Stay informed on new products and technologies
• Share knowledge with the team to support a learning environment

Inventory Management

• Monitor inventory levels and help optimize stock availability
• Perform cycle counts and assist in minimizing stock discrepancies
• Recommend stocking of high-demand items
• Maximize supplier discounts through effective order timing

Other duties as assigned

Qualifications

• High school diploma or equivalent (post-secondary education an asset)
• Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred
• Strong communication and organizational skills
• Demonstrated ability to meet sales goals
• Technical knowledge of machinery/parts or willingness to learn
• Ability to work independently and collaboratively
• Willingness to travel between branches if required

Working Conditions

• Must be able to lift and move parts weighing 50+ lbs
• Standing for extended periods and working in warehouse settings
• Overtime may be required during peak periods

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.