Service Advisor (Yorkton)

AgWest Ltd.; Yorkton; On-site; CAD 42,000 - 64,000; Full time

Job summary

AgWest Ltd. in Yorkton, SK is looking for a Service Advisor to join our team. You will respond to inquiries, open and maintain work orders, and coordinate technician schedules while ensuring accurate data capture.

You will also prepare quotes, manage warranty and invoicing tasks, and provide strong support to Service, Parts and Sales teams. A focused, collaborative approach is essential for success.

Qualifications

• Experience in customer service, administration, scheduling, or parts coordination.
• Agricultural/automotive/heavy equipment dealership exposure is an asset.
• Familiarity with work orders, warranty claims, invoicing, or Parts is helpful.
• Strong computer skills and ability to learn new systems quickly.
• Office software proficiency and data entry accuracy.

Responsibilities

• Respond to customer inquiries by phone, email, text, and in person.
• Open and maintain work orders with accurate customer, unit, and job data.
• Schedule technicians and coordinate job priorities and requirements.
• Prepare service quotes and communicate status and updates.
• Coordinate parts availability and communicate with technicians.
• Review completed work and close work orders promptly.
• Support Service KPIs and participate in rotating on-call.
• Maintain records, logs, time entries and documentation.
• Coordinate bank runs and PSP administration for Weyburn as needed.
• Support Parts, Service, and Sales across Yorkton and Weyburn.

Skills

Highly organized

Detail oriented

Customer service

Communication skills

Data entry

Documentation

Team player

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

AgWest Ltd. is looking for a highly organized and detail-oriented Service Advisor to join our Yorkton team.

Key Responsibilities

Service Advisor & Customer Support

• Respond to customer and internal service inquiries by phone, email, text, and in person.
• Open and maintain work orders, ensuring accurate customer, unit, complaint, and job information.
• Schedule technicians and coordinate job priorities and requirements.
• Prepare service quotes and communicate job status, expectations, and updates.
• Coordinate parts requirements and communicate availability to technicians.
• Review completed work, address customer concerns, and ensure work orders are closed accurately and promptly.
• Support productivity and established Service KPIs.
• Participate in a rotating on-call schedule, as required.
• Maintain accurate records, logbooks, time entries, and required documentation.
• Coordinate traffic, loaner, and related paperwork.
• Work collaboratively with Service, Parts, Sales, and other departments.

Administration & Warranty

• Process and submit approved OEM warranty claims and follow up on pending or rejected claims.
• Track warranty documentation and coordinate warranty parts returns.
• Enter and process POs, invoices, credits, and approved credit-card expenses.
• Follow up on missing documentation, receipts, invoices, and other administrative items.
• Complete work-order corrections, document uploads, filing, and general administrative tasks.
• Assist with PSP administration, till/deposit paperwork, and Yorkton bank runs.
• Coordinate required administrative paperwork for Weyburn.

Parts Support

• Provide general support for Parts requirements in Yorkton and Weyburn.
• Assist with parts identification, availability, and coordination for upcoming jobs.
• Provide backup coverage for both Parts departments during vacation, illness, or other absences.
• Assist with routine Parts department duties within the scope of training provided.
• Maintain accurate records, logbooks, time entries, and required documentation.
• Coordinate traffic, loaner, and related paperwork.
• Work collaboratively with Service, Parts, Sales, and other departments.
• Perform other duties as assigned.

Qualifications & Experience

• 1–3 years of experience in customer service, administration, scheduling, parts, service coordination, or a related role.
• Agricultural, automotive, heavy equipment, or dealership experience is an asset.
• Experience with work orders, warranty claims, invoicing, or Parts is an asset.
• Strong computer skills and familiarity with Microsoft Office.
• Ability to learn new systems and processes quickly.

Skills & Knowledge

• Highly organized and detail-oriented.
• Strong customer service and communication skills.
• Excellent follow-through and ability to manage multiple priorities.
• Strong data entry and documentation skills.
• Comfortable working with invoices, POs, expenses, and other financial information.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a willingness to learn.

Working Conditions

• Full-time, office-based position in Yorkton, SK, supporting Yorkton and Weyburn.
• Regular interaction with customers, technicians, Parts employees, and internal teams.
• Extended periods of computer and office work.
• Minimal travel between Yorkton and Weyburn may be required.
• Occasional bank runs and local errands.
• Overtime may be required during busy periods.
• Rotating on-call participation, as required.

Why Join Us?

• Opportunity to lead and grow a skilled service team
• Supportive and collaborative work environment
• Career development and advancement opportunities
• Be part of an organization committed to customer service and operational excellence

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.