Parts Advisor: Customer-Centric Parts & ERP Support

BE Power Equipment Inc.; Abbotsford; Hybrid; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Medical & dental benefits

Employee assistance program

Competitive pay

Discount program

Training & development

Modern facilities

Collaborative team

Job summary

Braber Equipment, a well-established Canadian-owned manufacturer, distributor and wholesaler of agricultural equipment and parts, seeks a customer-focused and professional Parts Advisor to join the team in Abbotsford.

Our ideal candidate will multi-task and prioritize their work while delivering exceptional customer service and support. This is largely an administrative role, assisting customers via phone or email with customer support and new orders within our parts team.

Qualifications

• Agricultural or automotive mechanical knowledge required.
• Excellent written and oral communication and organizational skills.
• Exceptional customer support experience.
• Able to multi-task in a fast-paced environment.
• Strong attention to detail.
• Proficient with MS Office, especially Excel and Outlook.
• Positive ‘Can-Do’ attitude with results orientation.
• Team player with collaboration skills.
• Commitment to professional and personal development.

Responsibilities

• Process incoming orders using Syspro ERP and provide exceptional customer service.
• Assist customers via phone and/or email with product knowledge and parts support.
• Maintain an efficient sales process through data entry, tracking sales orders, and spreadsheet maintenance.
• Web Orders, as required.
• Other duties, as required.

Skills

Agricultural knowledge

Automotive mechanical knowledge

Customer service

Multi-tasking

Attention to detail

Communication

Team player

Tools

Syspro ERP

Excel

Outlook

MS Office

Job description

Braber Equipment, a well-established Canadian-owned manufacturer, distributor and wholesaler of agricultural equipment and parts, seeks a customer-focused and professional Parts Advisor to join the team in Abbotsford.

Our ideal candidate will multi-task and prioritize their work while delivering exceptional customer service and support. This is largely an administrative role, assisting customers via phone or email with customer support and new orders within our parts team.