Parts Advisor

BE Power Equipment Inc.; Abbotsford; Hybrid; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Medical & dental benefits

Employee assistance program

Competitive pay

Discount program

Training & development

Modern facilities

Collaborative team

Job summary

Braber Equipment, a well-established Canadian-owned manufacturer, distributor and wholesaler of agricultural equipment and parts, seeks a customer-focused and professional Parts Advisor to join the team in Abbotsford.

Our ideal candidate will multi-task and prioritize their work while delivering exceptional customer service and support. This is largely an administrative role, assisting customers via phone or email with customer support and new orders within our parts team.

Qualifications

• Agricultural or automotive mechanical knowledge required.
• Excellent written and oral communication and organizational skills.
• Exceptional customer support experience.
• Able to multi-task in a fast-paced environment.
• Strong attention to detail.
• Proficient with MS Office, especially Excel and Outlook.
• Positive ‘Can-Do’ attitude with results orientation.
• Team player with collaboration skills.
• Commitment to professional and personal development.

Responsibilities

• Process incoming orders using Syspro ERP and provide exceptional customer service.
• Assist customers via phone and/or email with product knowledge and parts support.
• Maintain an efficient sales process through data entry, tracking sales orders, and spreadsheet maintenance.
• Web Orders, as required.
• Other duties, as required.

Skills

Agricultural knowledge

Automotive mechanical knowledge

Customer service

Multi-tasking

Attention to detail

Communication

Team player

Tools

Syspro ERP

Excel

Outlook

MS Office

Job description

Braber Equipment,sister company of BE Power Equipment is a well-established Canadian-owned manufacturer, distributer and wholesaler of agricultural equipment and parts. Headquartered in Abbotsford, BC, our third generation, family owned business is focused on designing quality products and delivering exceptional service.

Why work with us?

• Competitive salary commensurate with experience
• Group medical and dental benefits including Employee and family assistance program
• Healthy work life balance
• Employee discount program
• Training and development opportunities
• Modern, well-equipped work environment with excellent staff facilities
• Excellent and collaborative team/work environment

About the role

Braber Equipment , a well-established Canadian-owned manufacturer, distributor, and wholesaler of agricultural equipment and parts, is seeking a customer-focused and professional individual to join their team as a Parts Advisor.

Our ideal candidate will be able to multi-task and prioritize their work, while providing exceptional customer service and support.

This is largely an administrative position, assisting customers via phone or email with customer support and new orders within our parts team. If you are someone who has agricultural/mechanical knowledge and enjoys customer service, we would love to hear from you!

Key Responsibilities include, but are not limited to:

• Process incoming orders using our ERP system (Syspro) and provide exceptional customer service and support.
• Assist customers via phone and/or email with product knowledge and parts support.
• Maintain an efficient sales process through data entry, tracking sales orders, and spreadsheet maintenance.
• Web Orders, as required.
• Other duties, as required.

Qualifications required:

• Agricultural or automotive mechanical knowledge required (Agriculture preferred)
• Excellent written/oral communication and organizational skills
• Exceptional customer support experience and skills
• Comfortable in a fast-paced environment
• Strong attention to detail with the ability to multi-task and prioritize
• Proficient with MS Office applications, particularly Excel and Outlook
• Positive “Can-Do” attitude and results oriented focus
• Demonstrated commitment to professional and personal development
• Effective team player with strong communication and collaboration skills
• Thrives on challenges and embraces opportunities to learn and grow

We thank all applicants; however, only those considered qualified will be contacted for an interview.

The pay range for this role is:

55,000 - 60,000 CAD per year (Braber Ltd - BC)