Parts Advisor

Dilawri Group of Companies; City of Langley; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Job summary

Mercedes-Benz Langley, part of the Dilawri Group of Companies, seeks a Parts Advisor to join the team in Langley. This role focuses on sourcing, selling, and distributing automotive parts and accessories, supporting technicians and customers with accuracy and speed.

The ideal candidate has 5+ years in a parts department, strong product knowledge, and a dedication to outstanding service in a fast-paced dealership setting.

Qualifications

• Highschool diploma or equivalent required.
• Minimum 5 years of experience in an automotive parts department.
• Experience with dealership parts operations and inventory management is an asset.
• Knowledge of automotive systems, components, and replacement parts.
• Experience using electronic parts catalogs and dealership management systems preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to accurately identify, source, and recommend automotive parts.
• Strong organizational skills with attention to detail.
• Ability to prioritize tasks in a fast-paced environment.
• Proficiency with computerized inventory, parts catalog, and dealership management systems.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively within a team environment.
• Professional, dependable, and customer-focused attitude.
• Legally entitled to work in Canada.

Responsibilities

• Provide prompt, courteous, and professional service to retail, wholesale, and internal customers.
• Assist technicians and customers in identifying and sourcing the correct replacement parts and accessories.
• Utilize manufacturer catalogs, electronic parts systems, and other resources to accurately identify parts requirements.
• Process parts sales transactions, including preparing invoices, sales orders, and related documentation.
• Receive and manage telephone, email, and in-person parts inquiries and orders.
• Monitor inventory levels and assist with inventory control, stock replenishment, and cycle counts.
• Order parts from suppliers and manufacturers while tracking backorders and delivery status.
• Receive, inspect, and verify incoming shipments for accuracy and completeness.
• Process returns, warranty parts, exchanges, and credits in accordance with company and manufacturer policies.
• Recommend alternative parts or solutions when requested items are unavailable.
• Promote and sell parts, accessories, and related products to maximize customersatisfaction and departmental performance.
• Maintain accurate records of inventory transactions and customer orders.
• Collaborate closely with Service, Sales, and other dealership departments to ensure operational efficiency.
• Maintain a clean, organized, and safe parts department environment.
• Stay current on product knowledge, manufacturer updates, and dealership procedures.
• Perform other related duties as assigned by management.

Skills

Automotive parts knowledge

Customer service

Communication

Organizational skills

Team collaboration

Education

High school diploma

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

Mercedes-Benz Langley is seeking a Parts Advisor to joinour team, reporting directly to the Parts Manager. The Parts Advisor plays acritical role in supporting dealership operations by providing exceptionalservice to both internal technicians and external customers through theaccurate sourcing, selling, and distribution of automotive parts andaccessories. This position contributes to the overall success of the PartsDepartment by maintaining inventory accuracy, supporting efficient service operations,and ensuring customers receive timely and professional assistance. Thesuccessful candidate will demonstrate strong product knowledge, attention todetail, and a commitment to delivering an outstanding customer experience in a fast-paced dealership environment

The expectedpayfor this position is$60K - $75K.

Primary Duties and Responsibilities

• Provideprompt, courteous, and professional service to retail, wholesale, andinternal customers
• Assisttechnicians and customers in identifying and sourcing the correctreplacement parts and accessories
• Utilizemanufacturer catalogs, electronic parts systems, and other resources toaccurately identify parts requirements
• Processparts sales transactions, including preparing invoices, sales orders, andrelated documentation
• Receiveand manage telephone, email, and in-person parts inquiries and orders
• Monitorinventory levels and assist with inventory control, stock replenishment,and cycle counts
• Orderparts from suppliers and manufacturers while tracking backorders anddelivery status
• Receive,inspect, and verify incoming shipments for accuracy and completeness
• Processreturns, warranty parts, exchanges, and credits in accordance with companyand manufacturer policies
• Recommendalternative parts or solutions when requested items are unavailable
• Promoteand sell parts, accessories, and related products to maximize customersatisfaction and departmental performance
• Maintainaccurate records of inventory transactions and customer orders
• Collaborateclosely with Service, Sales, and other dealership departments to ensureoperational efficiency
• Maintaina clean, organized, and safe parts department environment
• Staycurrent on product knowledge, manufacturer updates, and dealershipprocedures
• Performother related duties as assigned by management

Qualifications Required

• Highschool diploma or equivalent required
• Minimum5 years of experience in an automotive parts department required
• Experiencewith dealership parts operations and inventory management considered anasset
• Knowledgeof automotive systems, components, and replacement parts required
• Experienceusing electronic parts catalogs and dealership management systemspreferred
• Strongcustomer service and relationship-building skills
• Excellentverbal and written communication abilities
• Abilityto accurately identify, source, and recommend automotive parts
• Strongorganizational skills with a high level of attention to detail
• Abilityto prioritize tasks and manage multiple responsibilities in a fast-pacedenvironment
• Proficiencywith computerized inventory, parts catalog, and dealership managementsystems
• Strongproblem-solving and decision-making abilities
• Abilityto work independently and collaboratively within a team environment
• Professional,dependable, and customer-focused attitude
• Legallyentitled to work in Canada

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.