Parts Advisor Mercedes-Benz Langley Langley, BC

Dilawri Group of Companies; City of Langley; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted vehicle purchase program

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

Mercedes-Benz Langley is seeking a Parts Advisor to join our team, reporting to the Parts Manager. The Parts Advisor will source, sell, and distribute automotive parts, maintaining inventory accuracy and supporting dealership operations. The successful candidate will have strong product knowledge, attention to detail, and a commitment to delivering outstanding service in a fast-paced environment.

The expected pay for this position is $60K - $75K per year.

Qualifications

• High school diploma or equivalent.
• Minimum 5 years of experience in an automotive parts department.
• Experience with dealership parts ops and inventory mgmt preferred.
• Knowledge of automotive systems, components and parts.
• Experience using electronic parts catalogs and DMS preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to identify, source, and recommend parts.
• Strong organizational skills and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Provide prompt, courteous, and professional service to customers.
• Assist technicians and customers in identifying and sourcing the correct replacement parts.
• Utilize catalogs, electronic parts systems, and other resources to identify parts needs.
• Process parts sales transactions, invoices, and related docs.
• Receive and manage telephone, email, and in-person parts inquiries/orders.
• Monitor inventory levels and assist with stock replenishment and cycle counts.
• Order parts from suppliers and track backorders and delivery status.
• Receive, inspect, and verify incoming shipments for accuracy.
• Process returns, warranty parts, exchanges and credits per policies.
• Recommend alternatives when items are unavailable.
• Promote and sell parts, accessories, and related products.
• Maintain accurate records of inventory transactions and orders.
• Collaborate with Service, Sales, and other departments for efficiency.
• Maintain a clean, organized, safe parts department.
• Stay current on product knowledge and manufacturer updates.
• Perform other duties as assigned.

Skills

Customer service

Parts sourcing

Inventory management

Communication

Team collaboration

Attention to detail

Education

High school diploma

Tools

Electronic parts catalogs

Dealership management system

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

Mercedes-Benz Langley is seeking a Parts Advisor to joinour team, reporting directly to the Parts Manager. The Parts Advisor plays acritical role in supporting dealership operations by providing exceptionalservice to both internal technicians and external customers through theaccurate sourcing, selling, and distribution of automotive parts andaccessories. This position contributes to the overall success of the PartsDepartment by maintaining inventory accuracy, supporting efficient service operations,and ensuring customers receive timely and professional assistance. Thesuccessful candidate will demonstrate strong product knowledge, attention todetail, and a commitment to delivering an outstanding customer experience in a fast-paced dealership environment

The expectedpayfor this position is$60K - $75K.

Primary Duties and Responsibilities

• Provideprompt, courteous, and professional service to retail, wholesale, andinternal customers
• Assisttechnicians and customers in identifying and sourcing the correctreplacement parts and accessories
• Utilizemanufacturer catalogs, electronic parts systems, and other resources toaccurately identify parts requirements
• Processparts sales transactions, including preparing invoices, sales orders, andrelated documentation
• Receiveand manage telephone, email, and in-person parts inquiries and orders
• Monitorinventory levels and assist with inventory control, stock replenishment,and cycle counts
• Orderparts from suppliers and manufacturers while tracking backorders anddelivery status
• Receive,inspect, and verify incoming shipments for accuracy and completeness
• Processreturns, warranty parts, exchanges, and credits in accordance with companyand manufacturer policies
• Recommendalternative parts or solutions when requested items are unavailable
• Promoteand sell parts, accessories, and related products to maximize customersatisfaction and departmental performance
• Maintainaccurate records of inventory transactions and customer orders
• Collaborateclosely with Service, Sales, and other dealership departments to ensureoperational efficiency
• Maintaina clean, organized, and safe parts department environment
• Staycurrent on product knowledge, manufacturer updates, and dealershipprocedures
• Performother related duties as assigned by management

Qualifications Required

• Highschool diploma or equivalent required
• Minimum5 years of experience in an automotive parts department required
• Experiencewith dealership parts operations and inventory management considered anasset
• Knowledgeof automotive systems, components, and replacement parts required
• Experienceusing electronic parts catalogs and dealership management systemspreferred
• Strongcustomer service and relationship-building skills
• Excellentverbal and written communication abilities
• Abilityto accurately identify, source, and recommend automotive parts
• Strongorganizational skills with a high level of attention to detail
• Abilityto prioritize tasks and manage multiple responsibilities in a fast-pacedenvironment
• Proficiencywith computerized inventory, parts catalog, and dealership managementsystems
• Strongproblem-solving and decision-making abilities
• Abilityto work independently and collaboratively within a team environment
• Professional,dependable, and customer-focused attitude
• Legallyentitled to work in Canada

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.