Service Advisor

Dilawri Group of Companies; City of Langley; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Job summary

Mercedes-Benz Langley, part of the Dilawri Group of Companies, seeks a Service Advisor to support service customers with accurate repair orders and clear service explanations. You will report to the Service Manager and focus on customer satisfaction and labour sales.

The role offers an annual pay range of $80,000.00 - $110,000.00, reflecting a commitment to excellence and integrity within Canada’s largest automotive group.

Qualifications

• Strong customer service and communication skills.
• Ability to handle customer concerns with tact and professionalism.
• Experience in automotive service environments is an asset.
• Strong organizational skills to manage multiple tasks.
• Ability to understand and explain technical vehicle information.
• Attention to detail and accuracy.
• Proficiency with computers and service-related software is an asset.
• Legally entitled to work in Canada.

Responsibilities

• Ensure high levels of customer satisfaction throughout the service process.
• Greet clients promptly in a friendly, professional manner.
• Address customer concerns with tact and professionalism.
• Conduct vehicle inspections and gather information for repair orders.
• Secure pre-authorization for costs, confirm parts availability, and process payments.
• Review appointment files and maintenance reminders.
• Explain recommended services or repairs to customers.
• Monitor repair progress and update customers accordingly.
• Oversee repair orders from opening to closing.
• Review CSI scores and contribute to continuous improvement.
• Review loaner vehicle policies and warranty details with customers.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Handling difficult customers

Organization

Technical vehicle knowledge

Attention to detail

Computers/Software

Work authorization

Tools

CRM software

Service software

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

Mercedes-Benz Langley is currently seeking a Service Advisorto join our team.
Reporting to the Service Manager, this role is responsible for promptly andcourteously assisting all service customers while ensuring accuracy in repairorder documentation, clear communication regarding recommended services, andmaintaining a strong focus on customer satisfaction and labour sales. TheService Advisor plays an integral role in supporting service departmentoperations and delivering the exceptional customer experience that define the Dilawri Lifestyle.

The expected annual payfor this position is$80,000.00 - $110,000.00.

Primary Duties and Responsibilities

• Ensure high levels of customer satisfactionthroughout the service process.
• Greet all clients promptly in a friendly,professional, and courteous manner.
• Address customer concerns or misunderstandingswith tact and professionalism.
• Conduct vehicle inspections and gather allnecessary information for repair orders.
• Secure pre‑authorization for costs, confirmparts availability, and process payments.
• Review all appointment files, scheduledmaintenance, and previous service recommendations.
• Clearly explain recommended services or repairsto customers.
• Monitor repair progress, check job status, andupdate customers accordingly.
• Oversee repair orders from opening to closing toensure accuracy and completion.
• Review CSI scores monthly and contribute tocontinuous improvement in performance.
• Review loaner vehicle policies and warrantydetails with customers.
• Perform other duties as assigned by management.

Qualifications Required

• Strong customer service and communicationskills.
• Ability to handle customer concerns withprofessionalism and tact.
• Experience in automotive service environments isan asset.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Ability to understand and explain technicalvehicle information.
• Attention to detail and commitment to accuracy.
• Proficiency with computers and service-relatedsoftware is an asset.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.