Customer Success Enablement Leader

Jobber; Edmonton; On-site; CAD 88,000 - 119,000; Full time

Benefits offered by this job

Extended health benefits

RRSP/TFSA matching

Stock options

Career development program

Job summary

Jobber is seeking a Success Enablement Manager to empower Product Support and Customer Onboarding teams. You will own the enablement lifecycle, from ramping new hires to ongoing development, ensuring teams have the knowledge and tools to drive value for customers.

Collaborating with Product Marketing, Analytics, and QA, you will design engaging content for in-person, virtual, and on-demand formats, tie programs to activation and retention metrics, and help teams convert product insights into

Qualifications

• Experience in customer success, onboarding, or sales in high-volume B2B SaaS.
• Proven track record in revenue-driven roles with targets.
• Experience building playbooks and training programs.
• Strong project management, with workback planning.
• Understanding activation and adoption to drive first value.
• Ability to teach needs-based discovery to uncover customer problems.
• Familiarity with retention and expansion metrics (NRR, GRR, churn).
• Exposure to Next Best Action or similar tech (Salesforce) or eagerness to learn.
• Ability to analyze processes and propose improvements.
• Excellent organizational and time-management skills.
• Collaborative with stakeholders including Product Marketing and leadership.
• Self-teaching ability and disseminating knowledge.

Responsibilities

• Own the enablement lifecycle for Product Support and Customer Onboarding.
• Build needs discovery and positioning frameworks for live conversations.
• Create and maintain Jobber’s Support and Onboarding playbooks, including activation paths by plan and industry.
• Enable Next Best Action adoption and train specialists to read the recommendation and act on it.
• Design, build and test in-person, virtual and on-demand enablement content, and partner with Knowledge Management.
• Partner with our QA function to turn quality trends into targeted coaching and training.
• Work with Product Marketing, Success Operations and Analytics to identify process and content gaps and develop resources.
• Connect enablement to outcomes and report on activation, adoption, retention, CSAT, and qualified opportunities.
• Contribute to team moments like quarterly kickoffs, lunch and learns, and certification pushes.

Skills

Customer success

Onboarding

Playbooks & training

Project management

Activation & adoption

Needs-based conversations

SaaS metrics (NRR/GRR)

Cross-functional collaboration

Coaching & mentoring

Learning agility

Tools

Salesforce or similar CRM

Job description

Jobber is seeking a Success Enablement Manager to empower Product Support and Customer Onboarding teams. You will own the enablement lifecycle, from ramping new hires to ongoing development, ensuring teams have the knowledge and tools to drive value for customers.

Collaborating with Product Marketing, Analytics, and QA, you will design engaging content for in-person, virtual, and on-demand formats, tie programs to activation and retention metrics, and help teams convert product insights into