Partner Success Architect - Enterprise Implementations

GTMnow; Toronto; On-site; CAD 212,000 - 264,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible time off

Professional stipends

Annual bonuses

401(k) plan (US)

Job summary

CaptivateIQ is seeking a Partner Success Manager to own delivery quality and strategic health of implementation and services partners. You will bridge external partners with internal teams to ensure scalable, audit-ready commission solutions in enterprise environments.

You will serve as a technical advisor, project manager, and strategic consultant, coordinating between partners and internal architects, Product, and Integrations to overcome complex challenges.

Qualifications

• 5–8+ years in SaaS across Partner Success, Solution Architecture, or Implementation leadership.
• Experience with incentive compensation or complex SaaS environments preferred.
• Proven ability to lead cross-functional initiatives across Sales, CS, Product, and Marketing.
• Strong facilitation skills for executive-level conversations and detailed working sessions.
• Highly organized and process-oriented with documentation discipline.

Responsibilities

• Portfolio Leadership: own a portfolio of SI and consulting partners and drive performance reviews.
• Technical Advisory: lead architectural guidance on data modeling and compensation logic.
• Quality Governance: enforce standard of excellence and solution checkpoints for go-lives.
• Strategic Orchestration: coordinate with Solution Architects, Product, and Integrations.
• Escalation & Resolution: act as the lead escalation point for partner-led implementations.
• Continuous Improvement: capture feedback to influence product and enablement roadmaps.
• Performance Analytics: define partner scorecards for delivery quality and CSAT.

Skills

SaaS experience

Partner success

Solution architecture

Implementation leadership

Cross-functional collaboration

Job description

CaptivateIQ is seeking a Partner Success Manager to own delivery quality and strategic health of implementation and services partners. You will bridge external partners with internal teams to ensure scalable, audit-ready commission solutions in enterprise environments.

You will serve as a technical advisor, project manager, and strategic consultant, coordinating between partners and internal architects, Product, and Integrations to overcome complex challenges.