Part-Time Team Lead - Southland Mall

The Body Shop; Regina; Hybrid; CAD 21,000 - 30,000; Full time

Job summary

The Body Shop in Regina, Canada is looking for a customer-focused team member to support the Store Management team in delivering retail excellence and engaging customer experiences.

You will handle customer questions, assist with merchandising and store operations, and coach Customer Consultants to enhance storytelling and product demonstrations. Training and onboarding support is also part of the role.

Qualifications

• Experience in a customer-facing role and a genuine passion for the retail beauty industry.
• Ability to communicate clearly and listen effectively.
• Strong interpersonal skills to build rapport with customers and teammates.

Responsibilities

• Handle customer questions and concerns efficiently, sharing feedback with Store Management.
• Problem solve proactively using available resources and guidance from Store Management.
• Creatively support visual merchandising, inventory, store cleanliness and operations.
• Coach Customer Consultants to drive engagement through storytelling and product demos.
• Support training and onboarding of new Customer Consultants.
• Develop customer loyalty through knowledge of products and beauty trends.
• Shape a customer-focused store experience with a positive, proactive mindset.
• Manage time and multi-task while working independently with minimal direction.

Skills

Customer service

Communication

Interpersonal skills

Time management

Leadership coaching

Retail experience

Storytelling

Training onboarding

Problem solving

Visual merchandising support

Job description

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed


• Problem solve effectively & proactively using available resources and guidance from Store Management team


• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed


• Communicate effectively and act as a flexible & responsible role model to your team


• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry


• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life


• Support training and onboarding of new Customer Consultants


• Experience in a customer-facing role and a genuine passion for the retail beauty industry


• Ability to communicate & listen effectively


• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs


• A positive mindset with the willingness to continuously develop yourself and your teammates


• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)


• Ability to lift and move products up to 25 lbs.


• Frequent reaching, bending, crouching as required