Part Time Team Lead- Cookstown Outlets

The Body Shop International; Canada; Hybrid; CAD 28,000 - 40,000; Full time

Job summary

The Body Shop International Canada is seeking a Customer Consultant to support the Store Management team in delivering retail excellence, driving sales results, and creating engaging customer experiences.

You will handle customer questions, solve problems proactively, support visual merchandising and store operations, coach team members, and help develop customer loyalty through product knowledge and storytelling. This role requires customer-facing experience and a positive, proactive mindset.

Qualifications

• Experience in a customer-facing role.
• Strong interpersonal and communication skills.
• Ability to engage customers and drive sales in a beauty retail setting.

Responsibilities

• Handle customer questions and concerns efficiently.
• Proactively solve problems using available resources.
• Support visual merchandising, inventory, store cleanliness, and operations.
• Communicate effectively and model flexibility and responsibility to the team.
• Develop customer loyalty through product knowledge and market insight.
• Coach Customer Consultants to drive engagement through storytelling and product demos.
• Support training and onboarding of new Customer Consultants.
• Must have experience in a customer-facing role and a passion for retail beauty.
• Communicate clearly and listen actively to customer needs.
• Build rapport and provide appropriate solutions to customers.
• Maintain a positive mindset and contribute to team development.
• Multitask and work independently with minimal direction.

Skills

Customer service

Communication

Team coaching

Job description

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required