Part Time Team Lead- Cookstown Outlets

The Body Shop Canada Ltd; Cookstown; On-site; CAD 31,000 - 40,000; Part time

Job summary

The Body Shop Canada Ltd. is seeking a proactive retail associate to deliver exceptional customer service and support a high-energy store environment. You will engage customers, demonstrate products, and contribute to a welcoming shopping experience that reflects our brand values.

You will collaborate with the Store Management team, participate in onboarding new Customer Consultants, and stay current on beauty trends to drive sales and customer satisfaction.

Qualifications

• Experience in a customer-facing role.
• Passion for the beauty industry and trends.

Responsibilities

• Assist customers with questions and concerns, escalating to Store Management as needed.
• Solve problems proactively using available resources and guidance from management.
• Support visual merchandising and store operations.
• Communicate effectively and be a role model to the team.
• Develop customer loyalty by sharing knowledge of products and trends.
• Coach Customer Consultants to enhance customer engagement through storytelling and product demos.
• Help train and onboard new staff.
• Communicate and listen effectively to customers.
• Build rapport and provide solutions to customer needs.
• Maintain a positive mindset and contribute to team development.
• Manage time efficiently and multi-task with minimal direction.

Skills

Customer service

Retail sales

Storytelling

Tools

CRM systems

Job description

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required