Part-Time Team Lead - McArthurGlen

The Body Shop; Richmond; Hybrid; CAD 32,000 - 46,000; Full time

Job summary

The Body Shop in Richmond, BC is seeking a Customer Consultant to support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

You will coach Customer Consultants, share product knowledge, contribute to visual merchandising, and help onboard new teammates while maintaining a welcoming atmosphere for shoppers.

Qualifications

• Experience in a customer-facing role.
• Strong interpersonal skills and active listening.
• Ability to stand and walk for extended periods.
• Passion for beauty retail and trends.
• Willingness to train and onboard new colleagues.

Responsibilities

• Assist customers and address questions effectively.
• Support store management in achieving sales goals.
• Assist with visual merchandising and store cleanliness.
• Coach customers through product storytelling and demonstrations.
• Support onboarding of new Customer Consultants.
• Contribute to a positive, brand-aligned store environment.
• Collaborate with team to deliver engaging customer experiences.

Skills

Customer service

Communication

Team collaboration

Time management

Retail experience

Job description

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required