Team Lead

The Body Shop; Edmonton; Hybrid; CAD 21,000 - 26,000; Part time

Job summary

The Body Shop in Edmonton, Canada, is seeking a part-time Sales Associate to support the Store Management team in delivering retail excellence and engaging customer experiences. You will handle questions and concerns, solve problems proactively, assist with merchandising and inventory, coach Customer Consultants, and help train new teammates to ensure a welcoming, customer-focused store.

A positive mindset, strong communication, and the ability to multitask while standing for long shifts are

Qualifications

• Experience in a customer-facing role and a genuine passion for the beauty retail industry.
• Ability to communicate and listen effectively.
• Strong interpersonal skills to build rapport with customers.
• Willingness to continuously develop yourself and teammates.

Responsibilities

• Support Store Management in delivering retail excellence and engaging customer experiences.
• Handle customer questions and concerns efficiently, sharing feedback with management.
• Proactively solve problems using available resources and guidance from Store Management.
• Assist with visual merchandising, inventory, store cleanliness and other operations as needed.
• Coach customers and colleagues to drive engagement through storytelling and product demos.
• Support training and onboarding of new Customer Consultants.
• Communicate effectively and be a flexible, responsible role model to your team.
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends.

Skills

Customer service

Communication

Interpersonal skills

Time management

Multitasking

Customer-facing experience

Coaching and mentoring

Job description

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required