Part-Time Student Living Experience Advisor

Steyn Group; Town of Oxford; On-site; CAD 39,000 - 55,000; Part time

Benefits offered by this job

Private Medical and Dental Insurance

Enhanced Salary Sacrifice Pension

Wellbeing Allowance

Performance Related Bonus Scheme

Learning and Development Opportunities

Employee Matching Scheme

Paid Volunteering Days

Life Assurance

Cyclescheme

Referral Scheme

Job summary

Almero Student is seeking a part-time Customer Service Advisor to join the Property Team. You will manage a reception, helpdesk, and admin tasks while ensuring a smooth operation of service KPIs and delivering an exceptional student experience. The role focuses on welcome duties, safety, and engaging with students and visitors.

The position is 20 hours per week with flexible hours Monday to Friday. You will support open days, tenant processes, and coordinate with the Senior Property Manager to

Qualifications

• Proven customer service skills; handling queries professionally.
• Proficient in Microsoft Office, databases, and data management.
• Excellent communication, interpersonal, and organisational skills.
• Experience prioritising workloads and meeting deadlines independently.
• Knowledge of facilities management and health and safety requirements.
• Team-oriented, adaptable, and committed to confidentiality.

Responsibilities

• Provide a professional, customer-focused reception and helpdesk service to students, visitors and contractors, across multiple channels (in person, telephone, email, website and HubSpot).
• Act as a role model for excellent customer service at all times.
• Support tenant processes including check-in/check-out, issuing and managing visitor passes, keys and fobs, and coordinating lost property replacements.
• Assist with the coordination and delivery of tenant engagement activities and events, including open days and viewings and social media content.
• Provide general administrative and office support including filing, scanning, typing, data maintenance and stationery ordering.
• Manage incoming and outgoing post, parcels and correspondence.
• Prepare and maintain meeting rooms, including AV equipment and refreshments.
• Support contractor access by managing sign-in processes, permits to work and health and safety compliance.
• Log, monitor and elevate maintenance faults, complaints and local issues to relevant teams.
• Respond to emergencies and escalate safeguarding concerns to management.
• Promote customer involvement and act on student feedback.

Skills

Customer service

MS Office

Communication

Time management

Facilities management

Problem solving

Tools

HubSpot

Help Desk Software

Database systems

Job description

Almero Student is seeking a part-time Customer Service Advisor to join the Property Team. You will manage a reception, helpdesk, and admin tasks while ensuring a smooth operation of service KPIs and delivering an exceptional student experience. The role focuses on welcome duties, safety, and engaging with students and visitors.

The position is 20 hours per week with flexible hours Monday to Friday. You will support open days, tenant processes, and coordinate with the Senior Property Manager to