Member Engagement Associate (Part Time Mid-day and Evening availability)

Altea Active; Vancouver; Hybrid; CAD 32,000 - 33,000; Full time

Benefits offered by this job

Complimentary individual membership

Maternity/Paternity top up

Training and development package

Empowering culture

Career growth opportunities

Job summary

Altea Active in Vancouver is seeking a Member Engagement Associate to warmly welcome members, answer questions, and support day-to-day operations in a health-focused facility. The role emphasizes high-quality service, relationship-building, and proactive problem solving to enhance member experience.

Responsibilities include greeting members, guiding them on fitness program details and schedules, processing passes, and maintaining clean front areas.

Qualifications

• Post-secondary education in health/fitness is an asset.
• Experience in customer service is required.
• Strong communication and listening skills.
• Attention to detail and accurate record-keeping are essential.
• CPR/First Aid certification not required but asset.

Responsibilities

• Greet and assist members and guests, providing five-star service.
• Answer questions about fitness programs, schedules and memberships.
• Process day passes and manage inquiries with a smile.
• Maintain front lobby and cafe area with white-glove standards.
• Update member records in the CRM and coordinate with departments.

Skills

Communication

Customer Service

Detail-oriented

Efficient & Resourceful

Team Player

Education

Post-secondary education in health & fitness (asset)

Job description

Member Engagement Associate (Full-Time) | 4–5 Shifts/Week

Job Category: Guest Services

Requisition Number: MEMBE003112

Full-Time

• Pay or shift range: $23 CAD to $24 CAD
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Member Engagement Associates relish in working with people and consistently provide a five-star customer service experience to all members and guests. They have a knack for establishing rapport and building relationships. They spread joy and optimism while consistently improving member retention by anticipating guest needs and exceeding those expectations day in and day out.

These cheerful customer service masters are passionate about helping people. They get a kick out of helping people to those aha! moments. Helping guests makes them feel all warm and fuzzy inside . They are team focused and customer service conscious. They have accurate and detailed knowledge of all programs, prices, services, and policies. They are able to think on their feet and effectively use their resources. If they don’t know the answer, they’ll dig until they find it.

They check-in all members and guests, answer question, offer suggestions and provide administrative needs in a friendly and respectful manner. These multi-taskers also take great pride in maintaining white glove standards when it comes to the cleanliness of the front lobby and cafe areas.

This job might be for you if you have the following talents & spirit:

• You Have Communication Superpowers: and are a good listener and speaker to help customers and employees understand your direction and recommendations.
• You’re Customer Service Orientated: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer’s satisfaction.
• You’re Detail-Oriented: You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
• You’re Efficient & Resourceful: You’re a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient.
• You’re a Team Player : You actively participate and foster an environment that sustains a collaborative approach to working with others. You’re a team player who thrives in a collaborative environment.

As a Member Engagement Associates , a typical day might include the following:

• Meeting and greeting a ton of familiar and unfamiliar faces
• Chatting with members about recent progress with their fitness goals
• Answering a member’s question about the group fitness schedule for today
• Processing a day pass for a prospective client
• Answering the telephone within 3 rings with a smile on your face
• Rescheduling a new member in for an appointment
• Wiping down the countertops and ensuring all the furniture is arranged appropriately
• Consistently communicating with all departments to better enhance the members’ overall experience
• Updating and maintaining accurate records in customer relations management software

To land this role you need to have:

• Post-secondary education relating to the health and fitness industry (asset)
• Additional certifications or workshops relating to customer service are an asset
• 1+ year’s experience working in customer service
• All team members must have current CPR/First Aid certification (required to have a minimum of Emergency First Aid and CPR certification) required prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
• All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

Perks of this position include:

• Complimentary individual membership
• Maternity/Paternity top up
• Complete training and development package
• Working alongside great people in a culture that fosters empowerment
• Career-defining growth and development opportunities

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.

PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer and believes in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.

We thank you for your interest; however, only candidates selected for an interview will be contacted.