Part-Time Senior Customer Experience Associate – Banking

Scotiabank; Mount Forest; On-site; CAD 32,000 - 42,000; Part time

Benefits offered by this job

Competitive compensation

Benefits package

Professional development

Job summary

Scotiabank is hiring a Senior Customer Experience Associate for Mount Forest. This 22.5-hour-per-week role focuses on delivering exceptional customer service and guiding clients through their financial journey at the branch.

You will build relationships, uncover customer needs, explain concepts clearly, and work toward branch targets in a collaborative team environment. Flexibility is required for a supportive retail banking setting.

Qualifications

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based environment and contribute to a team.

Responsibilities

• Act as lobby leader, triage and assist customers.
• Identify and fulfill simple sales opportunities (open accounts, pre-approved credit, GICs).
• Demonstrate and promote digital/self-service banking options.

Skills

Customer service

Sales awareness

Communication

Flexible schedule

Tools

Banking software

Digital banking knowledge

Job description

Scotiabank is hiring a Senior Customer Experience Associate for Mount Forest. This 22.5-hour-per-week role focuses on delivering exceptional customer service and guiding clients through their financial journey at the branch.

You will build relationships, uncover customer needs, explain concepts clearly, and work toward branch targets in a collaborative team environment. Flexibility is required for a supportive retail banking setting.