Customer Experience Pro — Flexible Hours & Growth

Scotiabank; Toronto; On-site; CAD 22,000 - 30,000; Part time

Job summary

Scotiabank is seeking a Customer Experience Associate for Broadview & Gerrard, Toronto, located in-branch for 15 hours per week. You will deliver exceptional service, handle transactions, and promote digital banking options to customers.

The role emphasizes people-centric service with a focus on understanding customer needs and building relationships in a collaborative team environment.

Qualifications

• Have proven customer service skills through work or community involvement.
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Responsibilities

• Take a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Skills

Customer service

People skills

Flexibility

Sales aptitude

Digital banking

Job description

Scotiabank is seeking a Customer Experience Associate for Broadview & Gerrard, Toronto, located in-branch for 15 hours per week. You will deliver exceptional service, handle transactions, and promote digital banking options to customers.

The role emphasizes people-centric service with a focus on understanding customer needs and building relationships in a collaborative team environment.