Customer Experience Specialist - Flexible Schedule & Growth

Scotiabank; Eastern Ontario; On-site; CAD 21,000 - 28,000; Part time

Job summary

Scotiabank in Pembroke, Ontario is seeking a Customer Experience Associate for a 12-month contract (22.5 hours per week). You will be the face of the branch, delivering excellent service, processing transactions, and helping customers navigate digital banking options.

You’ll build relationships, identify needs, and contribute to branch targets. A flexible schedule and strong customer service skills are essential.

Qualifications

• Proven customer service skills through work or community involvement
• Comfortable promoting digital and self-service banking options
• Flexible schedule availability
• Strong technical skills to assist clients with mobile banking tools

Responsibilities

• Build strong customer relationships and deliver excellent service
• Uncover and solve customers’ needs
• Explain banking concepts clearly to customers
• Promote digital and self-service options to meet customer goals

Skills

Customer service

Communication

Technology skills

Sales awareness

Tools

Mobile banking app

Job description

Scotiabank in Pembroke, Ontario is seeking a Customer Experience Associate for a 12-month contract (22.5 hours per week). You will be the face of the branch, delivering excellent service, processing transactions, and helping customers navigate digital banking options.

You’ll build relationships, identify needs, and contribute to branch targets. A flexible schedule and strong customer service skills are essential.