Part-Time Member Services Advisor (Banking)

Coast Capital Savings; Canada; On-site; CAD 33,000 - 35,000; Part time

Benefits offered by this job

Enhanced Criminal Record Check

Credit Check

Identity Verification

References

Job summary

Coast Capital Savings in Canada is seeking a Part-Time Member Service Representative (Customer Service Representative) to greet members, listen actively, and provide friendly financial guidance. You will balance service with opportunities to deepen member relationships, including guidance on online banking and mobile apps.

The role emphasizes English communication, empathy, initiative, and integrity as you support members with their financial needs and uphold Coast Capital values.

Qualifications

• To be successful as a Member Service Representative you must be positive and team-oriented with the following knowledge, skills and abilities.

Responsibilities

• Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values.
• We build connection.
• We act with courage.
• We re-imagine.
• Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more.
• Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
• Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
• Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
• Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings in Canada is seeking a Part-Time Member Service Representative (Customer Service Representative) to greet members, listen actively, and provide friendly financial guidance. You will balance service with opportunities to deepen member relationships, including guidance on online banking and mobile apps.

The role emphasizes English communication, empathy, initiative, and integrity as you support members with their financial needs and uphold Coast Capital values.