Part-Time Member Experience Advisor

Coast Capital Savings; Burnaby; On-site; CAD 33,000 - 35,000; Part time

Benefits offered by this job

Flexible work hours

Comprehensive benefits

Employee banking perks

Job summary

Coast Capital Savings in Burnaby is seeking a Part-time Member Service Representative at the Metrotown Branch. You will be the friendly face of the branch, balancing advisory service with attentive listening to deepen member relationships while guiding them to Coast Capital’s online and mobile channels.

You will work 15–30 hours per week, with Monday and Saturday availability required to ensure branch coverage.

Qualifications

• Positive, team-oriented individual with strong communication and listening skills.
• Ability to clearly explain banking options and guide members to appropriate services.
• Proactive in identifying opportunities to deepen member relationships.

Responsibilities

• Be the first friendly face our members see at Coast Capital.
• Build relationships and deliver an outstanding member experience.
• Educate members on online banking and mobile platforms.
• Meet branch targets by listening and spotting opportunities.
• Resolve and prevent member banking issues with ownership.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings in Burnaby is seeking a Part-time Member Service Representative at the Metrotown Branch. You will be the friendly face of the branch, balancing advisory service with attentive listening to deepen member relationships while guiding them to Coast Capital’s online and mobile channels.

You will work 15–30 hours per week, with Monday and Saturday availability required to ensure branch coverage.