Part-Time Branch Member Services Specialist – Money Chats

Coast Capital Savings; Duncan; On-site; CAD 33,000 - 35,000; Part time

Benefits offered by this job

Enhanced Criminal Record Check

Credit Check

Identity Verification

References

Job summary

Coast Capital Savings in Duncan is seeking a part-time Member Service Representative at Beverly Corners Branch. You will be the friendly face for members, delivering service and financial guidance to support daily banking needs and build lasting relationships.

In this role you’ll help members with in-branch transactions, explain Coast Capital products, and promote digital channels like online banking and mobile apps. Collaboration with teammates ensures a memorable, member-centered experience.

Qualifications

• Strong verbal English communication skills and comfortable having sensitive conversations with members.
• Active listening to identify challenges and work toward a positive outcome.
• Empathy to understand that an account is more than numbers on a screen.
• Initiative—identify and act on tasks without waiting.
• Problem solving to resolve member issues with collaboration.
• Curiosity and willingness to grow understanding of the financial world.
• Advisory—guide members to Coast Capital products through referrals.
• Adaptability to handle various situations.
• Motivation to grow career in customer service and/or banking.
• Integrity—follow processes and do the right thing.

Responsibilities

• Be the first friendly face our members see at Coast Capital and deliver outstanding service.
• Build relationships by listening and identifying opportunities to deepen member connections.
• Educate members on online banking and mobile platforms to enhance the member experience.
• Resolve and prevent banking issues by taking ownership of inquiries.
• Collaborate with team members to meet members' financial needs.
• Understand how Coast Capital Savings assists in members' financial well-being.
• Provide a positive member experience through proactive problem resolution.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings in Duncan is seeking a part-time Member Service Representative at Beverly Corners Branch. You will be the friendly face for members, delivering service and financial guidance to support daily banking needs and build lasting relationships.

In this role you’ll help members with in-branch transactions, explain Coast Capital products, and promote digital channels like online banking and mobile apps. Collaboration with teammates ensures a memorable, member-centered experience.