Part-Time Member Service Advisor | Financial Well-Being

Coast Capital Savings; Surrey; On-site; CAD 33,000 - 35,000; Part time

Job summary

Coast Capital Savings in Surrey, BC, is seeking a Member Service Representative to be the friendly face of our branch and to provide proactive financial guidance with outstanding member service on every shift.

This part-time role (15–30 hours per week) focuses on listening to members, identifying opportunities to deepen relationships, and guiding them to Coast Capital solutions while promoting online banking and mobile apps. Starting pay is CAD 24.05–25.44 per hour.

Qualifications

• Strong verbal English communication skills and comfort with sensitive conversations.
• Active listening to identify member challenges and opportunities.
• Empathy to understand banking needs beyond numbers.
• Initiative to take action and improve member experience.
• Problem solving to resolve member issues with guidance.
• Curiosity to learn about financial products and services.
• Advisory ability to suggest Coast Capital products when appropriate.
• Adaptability to handle shifting circumstances and member needs.
• Motivation to grow a career in customer service and banking.
• Integrity by following processes and doing the right thing.

Responsibilities

• Be the first friendly face our members see in the branch.
• Build connections and deliver an outstanding member experience.
• Educate members on alternate channels, including online banking and mobile.
• Identify opportunities and partner with team members to meet financial needs.
• Promote Coast Capital products when appropriate and explain options.
• Resolve banking issues and prevent recurrence to ensure satisfaction.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings in Surrey, BC, is seeking a Member Service Representative to be the friendly face of our branch and to provide proactive financial guidance with outstanding member service on every shift.

This part-time role (15–30 hours per week) focuses on listening to members, identifying opportunities to deepen relationships, and guiding them to Coast Capital solutions while promoting online banking and mobile apps. Starting pay is CAD 24.05–25.44 per hour.