Member Services Pro — Banking Guidance & Relationships

Coast Capital Savings; Delta; On-site; CAD 47,000 - 50,000; Part time

Job summary

Coast Capital Savings is seeking a Part Time Regular Member Service Representative at the Tsawwassen Branch. You will be the first friendly face for members, delivering a high level of service while proactively identifying opportunities to deepen relationships.

Role focuses on advising members, supporting them with banking needs, and guiding them to Coast Capital's digital channels. A welcoming, proactive communicator with strong empathy and integrity will thrive in this position.

Qualifications

• Strong verbal English communication skills and comfortable handling sensitive conversations.
• Active listening to identify client needs and opportunities.
• Empathy to understand client situations and provide support.

Responsibilities

• Be the friendly face in the Coast Capital branch and deliver an outstanding member experience.
• Proactively identify opportunities to deepen member relationships through money chats.
• Educate members on online banking and mobile platforms.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings is seeking a Part Time Regular Member Service Representative at the Tsawwassen Branch. You will be the first friendly face for members, delivering a high level of service while proactively identifying opportunities to deepen relationships.

Role focuses on advising members, supporting them with banking needs, and guiding them to Coast Capital's digital channels. A welcoming, proactive communicator with strong empathy and integrity will thrive in this position.