Member Services Lead: Grow Your Team & Impact

Coast Capital Savings; Surrey; On-site; CAD 74,000 - 92,000; Full time

Benefits offered by this job

Enhanced Criminal Record Check

Credit Check

Identity Verification

References

Job summary

Coast Capital Savings is seeking an Assistant Manager, Member Services to lead a branch team and deliver Coast Capital’s simple financial help to customers.

As a front-line leader, you will coordinate with the Manager, Member Services to meet branch goals, coach staff in sales and service, and ensure cash management and security standards. A degree in Business Administration or Economics with an Investment Funds certificate is preferred.

Qualifications

• Four years of leading front-line employees in a bank or credit union.
• Diploma or degree in Business Administration, Economics or related area.
• Investment Funds in Canada certificate.
• Strong knowledge of relevant banking systems and processes.
• Proven ability to coach and develop staff to achieve sales and service goals.

Responsibilities

• Coordinate branch needs with the Manager, Member Services to meet team goals.
• Exceed customers' banking expectations with tailored solutions.
• Coach and develop the Member Service Representatives in sales and service skills.
• Celebrate team successes and support career growth within Coast Capital.
• Uphold our brand values and ensure cash management and security standards are met.
• Build a high-performing team by hiring, engaging and retaining top performers.

Skills

Leadership

Coaching

Customer service

Sales skills

Cash management

Education

Business Administration or Economics degree

Investment Funds in Canada certificate

Tools

Banking systems

Job description

Coast Capital Savings is seeking an Assistant Manager, Member Services to lead a branch team and deliver Coast Capital’s simple financial help to customers.

As a front-line leader, you will coordinate with the Manager, Member Services to meet branch goals, coach staff in sales and service, and ensure cash management and security standards. A degree in Business Administration or Economics with an Investment Funds certificate is preferred.