Part-Time Housing Support Worker (Evenings & Nights)

YMCA of the National Capital Region; Ottawa; On-site; CAD 27,000 - 39,000; Part time

Job summary

The YMCA of the National Capital Region is hiring a Housing Support Worker for two part-time permanent roles at 204 Boteler Street in Ottawa. The positions require weekend evening/night shifts (Friday 4pm–12am and Saturday 12am–8am) and focus on providing housing intake, advocacy, and crisis intervention within the Housing Services Team.

Ideal candidates have a post-secondary education, at least two years in Social Services (housing preferred), bilingual English/French abilities, and proficiency

Qualifications

• Post-secondary education or equivalent in a related field.
• Minimum 2 years’ experience in Social Services, preferably 1 in Housing.
• Knowledge of community resources is an asset.
• Strong problem-solving and creative skills.
• Proficiency in Microsoft Office Suite.
• Excellent client service skills and focus.
• Ability to work with clients with diverse backgrounds and needs.

Responsibilities

• Provide information to individuals and agencies regarding eligibility for housing in Y Housing Services or general information about housing services in the community.
• Assist Case Managers with Intakes and providing advocacy, support, referral, and crisis intervention to residents, supporting them to maintain their housing.
• Maintain standards for reporting and operating procedures.
• Assist in maintaining the filing system for the Housing Support office.
• Building and maintaining strong partnerships with other service providers to help residents maintain their housing and address their specific needs.
• Maintaining the system(s) of collecting and recording detailed client statistics and information.
• Security and administrative tasks, including shift-specific responsibilities.

Skills

Bilingual in English & French

Microsoft Office Suite

Excellent client service

Problem-solving

Education

Post-secondary education or equivalent in a related field

Tools

Microsoft Office Suite

Job description

The YMCA of the National Capital Region is hiring a Housing Support Worker for two part-time permanent roles at 204 Boteler Street in Ottawa. The positions require weekend evening/night shifts (Friday 4pm–12am and Saturday 12am–8am) and focus on providing housing intake, advocacy, and crisis intervention within the Housing Services Team.

Ideal candidates have a post-secondary education, at least two years in Social Services (housing preferred), bilingual English/French abilities, and proficiency