Case Manager - Supportive Housing Program

YMCA of the National Capital Region; Ottawa; On-site; CAD 31,000 - 44,000; Full time

Benefits offered by this job

Free YMCA gym membership

Discounted Y program fees

EFAP including counselling

Health and Dental Insurance

Long-term Disability and LifeInsurance

YMCA Retirement Fund pension plan

Up to 25 vacation days plus float days

Maternity leave benefits

Job summary

The YMCA of the National Capital Region is seeking a TRY Supportive Housing Case Manager to join the Housing Services Team in Ottawa. This full-time role covers Sunday to Thursday with specific shift times, focusing on housing eligibility, client goals, and compassionate support for residents in affordable and social housing programs.

Responsibilities include interviews, goal planning, counselling, and collaboration with community resources.

Qualifications

• Post-secondary education or equivalent in a related field.
• Fluent in English, oral and written; bilingualism preferred.
• Minimum 2 years of experience in social services, preferably in the non-profit sector.
• Knowledge of homelessness, addictions, and mental health.

Responsibilities

• Provide general information to individuals and agencies regarding housing eligibility and program details.
• Schedule and conduct interviews with housing applicants and supports to assess eligibility and compatibility.
• Develop and maintain individual goal plans with clients.
• Support clients in achieving their goals and provide case management and counselling.
• Provide life and social skills workshops and maintain accurate documentation and client confidentiality.

Skills

Strong communication

Facilitation skills

Homelessness knowledge

Mental health awareness

Bilingual

First Aid/CPR

Education

Post-secondary education or equivalent

Job description

Job Details

Posting Details

• Posted on November 10, 2026

Locations

Showing 1 location

Taggart Y
180 Argyle Avenue
Ottawa, ON K2P 1B7, CAN

• Rate : $26.98 CAD per hour
• Housing Services
• Full-Time
• Requisition #: CASEM002005

Description

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status: This job posting is for an existing vacancy. This is a full-time position from Sunday to Thursday. The Sunday shift is from 7am-3pm, and Monday to Thursday the hours are 10:30am-6:30pm.

What do we offer?

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs, child care, and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days, and one birthday vacation;
• Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What do you offer?

The TRY Supportive Housing Case Manager will work as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including short and long-term residents, supportive housing, transitional housing, counselling and referral.

This is a full-time position from Sunday to Thursday. The Sunday shift is from 7am-3pm, and Monday to Thursday the hours are 10:30am-6:30pm.

Some of the tasks of this position include:

• Providing general information to individuals and agencies regarding eligibility for housing in the Y and specific information about the TRY Supportive Housing Program.
• Scheduling and conducting interviews with housing applicants and their supports to assess eligibility and compatibility for the TRY Supportive Housing Program.
• Developing and maintaining individual goal plans with assigned clients.
• Assisting and supporting clients in achieving their goals.
• Providing case management, counselling support, crisis intervention and referrals for clients.
• Providing life and social skills workshops.
• Maintaining standards for reporting procedures, including ensuring accurate documentation of events and services, and ensuring client confidentiality.

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

Education

• Post-secondary education or equivalent in a related field

Language

• Fluent in English, oral and written
• Bilingualism is preferred

Experience, Skills and Abilities

• Minimum 2 years of experience in social services, preferably in the non-profit sector
• Knowledge and sensitivity in dealing with individuals with homelessness, addictions, and mental health
• Excellent knowledge of community resources
• Proven facilitation skills for workshops and information sessions
• Strong communication skills
• Strong problem solving and creative skills
• Ability to work with clients with diverse backgrounds and needs

Additional Requirements:

• Applicants must have a current Standard First Aid and CPR “C” certification.
• Applicants must already have a valid permit to work in Canada.
• A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision‑making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
• Semi‑annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies:

• Excellence: Identifies and implements improvements that enhance work quality.
• Compassion:Involves warmth and supportive communication. Fosters understanding and collaboration, leading to a positive work environment.
• Dignity:Involves respecting every individual’s worth, promoting fairness and valuing perspectives. It encourages a culture of integrity, mutual respect, and empowerment.
• AccountabilityManages tasks, projects, and processes effectively.
• Inclusion: Demonstrates self-awareness and commitment to IDEA, ethics, and well‑being.

About diversity and inclusiveness at the Y:

Inclusivenessis a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email [e-mail] upon scheduling your interview.

This position is open to all persons.

Statement on Use of Artificial Intelligence in Employment Decisions:

At the YMCA, we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen, assess, or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team, ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.