Full-Time Bilingual Housing Case Manager

YMCA of the National Capital Region; Ottawa; On-site; CAD 31,000 - 44,000; Full time

Benefits offered by this job

Free YMCA gym membership

Discounted Y program fees

EFAP including mental health support

Health and Dental Insurance

Long-term Disability and LifeInsurance

Retirement Fund pension plan

Up to 25 vacation days per year

Maternity leave benefits

Job summary

The YMCA of the National Capital Region is seeking a Transitional Housing Program Case Manager in Ottawa. This full-time permanent role provides direct service to clients referred to the Transitional Housing Program and collaborates with the Housing Services team to deliver high-quality support.

Qualifications include post-secondary education in a related field, fluency in English and French, and at least 2 years in social services.

Qualifications

• Post-secondary education or equivalent in a related field.
• Fluent in English and French, oral and written.
• Minimum 2 years' experience in Social Services, preferably in the non-profit sector.
• Knowledge of community resources; ability to work with diverse backgrounds.

Responsibilities

• Providing information to individuals and agencies about the Transitional Housing Program and general information regarding the Y's Housing Services.
• Taking referral information and conducting intake interviews with program referrals.
• Developing and maintaining individual goal plans with assigned female Transitional Housing Program clients.
• Providing case management and counselling support, crisis intervention and referrals for assigned clients.
• Providing life and social skills workshops.
• Maintaining standards for reporting and operating procedures.
• Reporting statistical data.
• Assisting with the organization and coordination of special events.
• Ensuring client confidentiality and that all files and records are secure.

Skills

Communication skills

MS Office proficiency

Facilitation skills

Crisis intervention

Case management

Education

Post-secondary education or related field

Tools

MS Office Suite

Job description

Posting Details

• Posted on November 10, 2026

Locations

Showing 1 location Ottawa, ON K1N5A7, CAN

• Rate: $26.98 CAD per hour
• Housing Services
• Full-Time
• Requisition #: PARTT002016

Description

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of excellence, compassion, dignity, accountability and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status

This job posting is for a new position at 204 Boteler Street. This is a full-time permanent position and the hours are from Sunday-Thursday, 8am-4pm.

What do we offer?

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs, child care, and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days, and one birthday vacation;
• Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What you offer?

The Transitional Housing Program Case Manager works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including Monthly Housing for adult men and women, Transitional Housing for adults and youth, as well as counselling and referrals. The Case Manager will provide direct service to clients (males or females) referred/housed in the Transitional Housing Program and work with the Program Director and Housing Services team in providing excellent service delivery.

Some of the tasks of this position include:

• Providing information to individuals and agencies about the Transitional Housing Program and general information regarding the Y's Housing Services.
• Taking referral information and conducting intake interviews with program referrals.
• Developing and maintaining individual goal plans with assigned female Transitional Housing Program clients.
• Providing case management and counselling support, crisis intervention and referrals for assigned clients.
• Providing life and social skills workshops.
• Maintaining standards for reporting and operating procedures.
• Reporting statistical data.
• Assisting with the organization and coordination of special events.
• Ensuring client confidentiality and that all files and records are secure.

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

Education

• Post-secondary education or equivalent in a related field

Language

• Fluent in English and French, oral and written
• Other languages are an asset

Experience, Skills and Abilities

• Minimum 2 years' experience in Social Services, preferably in the non-profit sector
• Knowledge and sensitivity in dealing with women and individuals with issues concerning homelessness, addiction, mental health, gender and sexual orientation
• Ability to work with clients with diverse backgrounds and needs
• Excellent knowledge of community resources
• Facilitation skills for workshops and information sessions
• Proficient in MS Office Suite
• Strong communication skills
• Strong problem-solving and creative skills

Additional Requirements:

• Applicants must already have a valid permit to work in Canada.
• A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
• Semi-annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies:

• Excellence: Identifies and implements improvements that enhance work quality.
• Compassion: Involves warmth and supportive communication. Fosters understanding and collaboration, leading to a positive work environment.
• Dignity: Involves respecting every individual's worth, promoting fairness and valuing perspectives. It encourages a culture of integrity, mutual respect, and empowerment.
• Accountability: Manages tasks, projects, and processes effectively.
• Inclusion: Demonstrates self-awareness and commitment to IDEA, ethics, and well-being.

About diversity and inclusiveness at the Y:

Inclusivenessis a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email [e-mail] upon scheduling your interview.

Statement on Use of Artificial Intelligence in Employment Decisions:

At the YMCA, we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen, assess, or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team, ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.