Bilingual Housing Case Manager (Ottawa)

YMCA of the National Capital Region; Ottawa; On-site; CAD 31,000 - 44,000; Full time

Benefits offered by this job

Free YMCA gym membership

Discounted Y program fees

EFAP including mental health support

Health and Dental Insurance

Long-term Disability and LifeInsurance

Retirement Fund pension plan

Up to 25 vacation days per year

Maternity leave benefits

Job summary

The YMCA of the National Capital Region is seeking a Transitional Housing Program Case Manager in Ottawa. This full-time permanent role provides direct service to clients referred to the Transitional Housing Program and collaborates with the Housing Services team to deliver high-quality support.

Qualifications include post-secondary education in a related field, fluency in English and French, and at least 2 years in social services.

Qualifications

• Post-secondary education or equivalent in a related field.
• Fluent in English and French, oral and written.
• Minimum 2 years' experience in Social Services, preferably in the non-profit sector.
• Knowledge of community resources; ability to work with diverse backgrounds.

Responsibilities

• Providing information to individuals and agencies about the Transitional Housing Program and general information regarding the Y's Housing Services.
• Taking referral information and conducting intake interviews with program referrals.
• Developing and maintaining individual goal plans with assigned female Transitional Housing Program clients.
• Providing case management and counselling support, crisis intervention and referrals for assigned clients.
• Providing life and social skills workshops.
• Maintaining standards for reporting and operating procedures.
• Reporting statistical data.
• Assisting with the organization and coordination of special events.
• Ensuring client confidentiality and that all files and records are secure.

Skills

Communication skills

MS Office proficiency

Facilitation skills

Crisis intervention

Case management

Education

Post-secondary education or related field

Tools

MS Office Suite

Job description

The YMCA of the National Capital Region is seeking a Transitional Housing Program Case Manager in Ottawa. This full-time permanent role provides direct service to clients referred to the Transitional Housing Program and collaborates with the Housing Services team to deliver high-quality support.

Qualifications include post-secondary education in a related field, fluency in English and French, and at least 2 years in social services.