Part-Time Housing Support Worker (Overnight/Evening Shifts)

YMCA of the National Capital Region; Ottawa; On-site; CAD 27,000 - 39,000; Part time

Job summary

The YMCA of the National Capital Region is hiring a Housing Support Worker for two part-time permanent roles at 204 Boteler Street in Ottawa. The positions require weekend evening/night shifts (Friday 4pm–12am and Saturday 12am–8am) and focus on providing housing intake, advocacy, and crisis intervention within the Housing Services Team.

Ideal candidates have a post-secondary education, at least two years in Social Services (housing preferred), bilingual English/French abilities, and proficiency

Qualifications

• Post-secondary education or equivalent in a related field.
• Minimum 2 years’ experience in Social Services, preferably 1 in Housing.
• Knowledge of community resources is an asset.
• Strong problem-solving and creative skills.
• Proficiency in Microsoft Office Suite.
• Excellent client service skills and focus.
• Ability to work with clients with diverse backgrounds and needs.

Responsibilities

• Provide information to individuals and agencies regarding eligibility for housing in Y Housing Services or general information about housing services in the community.
• Assist Case Managers with Intakes and providing advocacy, support, referral, and crisis intervention to residents, supporting them to maintain their housing.
• Maintain standards for reporting and operating procedures.
• Assist in maintaining the filing system for the Housing Support office.
• Building and maintaining strong partnerships with other service providers to help residents maintain their housing and address their specific needs.
• Maintaining the system(s) of collecting and recording detailed client statistics and information.
• Security and administrative tasks, including shift-specific responsibilities.

Skills

Bilingual in English & French

Microsoft Office Suite

Excellent client service

Problem-solving

Education

Post-secondary education or equivalent in a related field

Tools

Microsoft Office Suite

Job description

Job Details

• Posted on November 10, 2026

Locations

Showing 1 location

• Ottawa, ON K1N5A7, CAN
• On-site
• Rate : $23.99 CAD per hour
• Housing Services
• Part-Time
• Requisition #: BILIN002013

Description

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status

This job posting is for two new positions at 204 Boteler Street. These are part-time permanent positions and the hours are Friday and Saturday, 4pm to 12am, and 12am to 8am.

What do we offer?

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs, child care, and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days, and one birthday vacation;
• Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms*

What do you offer?

The Housing Support Worker works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs. The Housing Service Team delivers 24/7 double coverage, including days, evenings and overnights to provide intake and support services to the individuals and families served in the Transitional Housing Program and after-hours support and crisis intervention to the residents in the Youth and Supportive Housing Programs.

Some of the tasks of this position include:

• Providing information to individuals and agencies regarding eligibility for housing in Y Housing Services or general information about housing services in the community.
• Assisting Case Managers with Intakes and providing advocacy, support, referral, and crisis intervention to residents, supporting them to maintain their housing.
• Maintaining standards for reporting and operating procedures.
• Assisting in maintaining the filing system for the Housing Support office.
• Building and maintaining strong partnerships with other service providers to help residents maintain their housing and address their specific needs.
• Maintaining the system(s) of collecting and recording detailed client statistics and information.
• Security and administrative tasks, including shift-specific responsibilities.

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

Education

• Post-secondary education or equivalent in a related field

Language

• Bilingual in English & French, oral and written, is preferred
• Other languages are an asset

Experience, Skills and Abilities

• Minimum 2 years’ experience in Social Services, preferably 1 in Housing
• Knowledge and sensitivity in dealing with individuals with issues concerning homelessness, addiction, and mental health
• Training in Suicide Intervention and Non‑Violent Crisis Intervention preferred
• Knowledge of community resources is an asset
• Strong problem‑solving and creative skills
• Proficiency in Microsoft Office Suite
• Excellent client service skills and focus
• Ability to work with clients with diverse backgrounds and needs
• Ability to create a welcoming environment

Additional Requirements

• Applicants must have a current Standard First Aid and CPR “C” certification.
• Applicants must already have a valid permit to work in Canada.
• A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision‑making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
• Semi‑annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies

• Excellence: Identifies and implements improvements that enhance work quality.
• Compassion:Involves warmth and supportive communication. Fosters understanding and collaboration, leading to a positive work environment.
• Dignity:Involves respecting every individual’s worth, promoting fairness and valuing perspectives. It encourages a culture of integrity, mutual respect, and empowerment.
• Accountability:Manages tasks, projects, and processes effectively.
• Inclusion: Demonstrates self-awareness and commitment to IDEA, ethics, and well-being.

About diversity and inclusiveness at the Y:

Inclusivenessis a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email [e-mail] upon scheduling your interview.

Statement on Use of Artificial Intelligence in Employment Decisions:

At the YMCA, we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen, assess, or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team, ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.