Guest Service Representative

Owen Sound; Woolwich; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Professional growth and development

Employee discounts on hotel stays

Inclusive team culture

Job summary

Holiday Inn Express and Suites - Waterloo/St.Jacobs is seeking a service-oriented Guest Service Representative to welcome guests, manage check-ins/outs, provide local information, and resolve inquiries with empathy. You will handle reservations, cash transactions, and coordinate with hotel departments to ensure a seamless stay.

The ideal candidate has strong communication, problem-solving skills, and a customer-first attitude, with the ability to learn hotel software and work flexible hours

Qualifications

• Previous experience in a customer service or hospitality role is preferred, but a genuine passion for serving others is key.
• Excellent verbal and written communication skills with a friendly and approachable demeanor.
• Strong problem-solving abilities and a calm, composed approach under pressure.
• Proficiency with computer systems and ability to learn hotel specific software quickly.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• A commitment to teamwork and contributing to a positive work environment.

Responsibilities

• Warmly welcome guests, manage check-ins and check-outs efficiently, and provide comprehensive information about hotel services and local attractions.
• Proactively address guest inquiries and resolve any concerns with professionalism and empathy, ensuring a positive resolution.
• Process reservations, cancellations, and modifications accurately, maintaining organized guest records.
• Handle cash and credit transactions responsibly and efficiently, balancing accounts at the end of each shift.
• Collaborate effectively with other hotel departments to ensure seamless guest experiences and operational excellence.
• Maintain a clean and inviting front desk area, upholding our brand standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Computer literacy

Hotel software

Flexible shifts

Tools

Hotel software

Job description

At Holiday Inn Express and Suites - Waterloo/St.Jacobs, we are dedicated to providing a comfortable and welcoming home away from home for every guest. Our mission is to deliver exceptional hospitality and create memorable experiences through genuine care and efficient service. We are seeking a passionate and service-oriented Guest Service Representative to be the heart of our hotel, ensuring every guest feels valued from arrival to departure.

Key Responsibilities:

• Warmly welcome guests, manage check-ins and check-outs efficiently, and provide comprehensive information about hotel services and local attractions.
• Proactively address guest inquiries and resolve any concerns with professionalism and empathy, ensuring a positive resolution.
• Process reservations, cancellations, and modifications accurately, maintaining organized guest records.
• Handle cash and credit transactions responsibly and efficiently, balancing accounts at the end of each shift.
• Collaborate effectively with other hotel departments to ensure seamless guest experiences and operational excellence.
• Maintain a clean and inviting front desk area, upholding our brand standards.

Requirements & Qualifications:

• Previous experience in a customer service or hospitality role is preferred, but a genuine passion for serving others is key.
• Excellent verbal and written communication skills with a friendly and approachable demeanor.
• Strong problem-solving abilities and a calm, composed approach under pressure.
• Proficiency with computer systems and ability to learn hotel specific software quickly.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• A commitment to teamwork and contributing to a positive work environment.

Benefits:

• Opportunity for professional growth and development within a renowned global brand.
• Employee discounts on hotel stays worldwide.
• A supportive and inclusive team culture.

If you are a detail-oriented individual with a passion for hospitality and creating exceptional guest experiences, we invite you to join our team. Become an essential part of Holiday Inn Express and Suites - Waterloo/St.Jacobs and help us make every stay extraordinary.