Guest Service Agent: Boutique Hotel Experience & Perks

Basecamp; Canmore; On-site; CAD 22,000 - 28,000; Part time

Benefits offered by this job

Gratuity program

Staff discounts

Family and friends discount

Everwild Nordic Spa access

Food & beverage discounts

Company paid staff events

Room for advancement

Fastest-growing brand

Hands-on Basecamp culture

Job summary

Basecamp Resorts seeks a casual Guest Service Agent for our Northwinds property in Canmore who will enthusiastically greet customers and cater to their needs during their stay. A strong, motivated team is in place, and we seek the same drive and commitment.

Salary is $18.00 per hour. Shifts are 8 hours, casual with the opportunity to be part time, 2-3 days a week. The role requires friendly English communication, accurate payment handling, and using our property management software.

Qualifications

• 1 year of customer service experience preferred.
• Ability to read, listen and communicate effectively in English.
• Ability to input information using Hotel Property Management Software.
• Flexibility to work various shifts throughout the week.
• Mobility to climb stairs and lift 40 lb.
• Strong computer and Microsoft Office skills.

Responsibilities

• Greet guests, listen to requests, and provide accurate information.
• Complete registration, check-in, and check-out procedures.
• Assist guests with payments and ensure proper methods are used.
• Answer phones promptly and professionally in English.
• Use reservation software to input and retrieve information.
• Remain calm during busy periods and resolve issues.
• Assist housekeeping and guest amenities as needed.
• Maintain a clean, guest-ready working environment.
• Support other duties and keep common areas tidy.

Skills

Customer service

English communication

Microsoft Office

Flexible shifts

Lift 40lb

Hotel PMS input

Tools

Hotel Property Management Software

Job description

Basecamp Resorts seeks a casual Guest Service Agent for our Northwinds property in Canmore who will enthusiastically greet customers and cater to their needs during their stay. A strong, motivated team is in place, and we seek the same drive and commitment.

Salary is $18.00 per hour. Shifts are 8 hours, casual with the opportunity to be part time, 2-3 days a week. The role requires friendly English communication, accurate payment handling, and using our property management software.