Part-Time Front Desk & Customer Care Specialist

Pfaff Auto Group; Vaughan; Hybrid; CAD 21,000 - 29,000; Part time

Benefits offered by this job

Competitive Compensation

Health Benefits

Growth Potential

Stock Purchase Program

Job summary

Pfaff Auto Group's Woodbridge Hyundai in Woodbridge, Ontario, is seeking a part-time receptionist to be the friendly first contact for customers. You will greet visitors, answer calls, provide information, and support dealership operations with professionalism.

Proficiency in Microsoft Office and excellent communication are required, along with a calm, organized approach under tight deadlines. Join a Fortune 500 company network and help uphold a strong store image with excellent service at the

Qualifications

• Minimum 1 year experience in a related field.
• Proficiency with Microsoft Office.
• Excellent telephone etiquette.
• Excellent interpersonal, communication (verbal & written English) and customer service skills.
• Detail-oriented and excellent organizational and multi-tasking skills.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.
• Experience with licensing, CDK and 180 is an asset.

Responsibilities

• Greets customers and visitors, ensuring optimum customer service.
• Answers and directs phone calls and ensures messages are delivered to the respective parties.
• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
• Answers customer questions about services performed or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.

Skills

Customer service

Communication

Microsoft Office

Phone etiquette

Detail-oriented

Organizational skills

Multitasking

Under pressure

Tools

CDK

180

Job description

Pfaff Auto Group's Woodbridge Hyundai in Woodbridge, Ontario, is seeking a part-time receptionist to be the friendly first contact for customers. You will greet visitors, answer calls, provide information, and support dealership operations with professionalism.

Proficiency in Microsoft Office and excellent communication are required, along with a calm, organized approach under tight deadlines. Join a Fortune 500 company network and help uphold a strong store image with excellent service at the