Part-Time Care Team Coordinator — Afternoons

ParaMed; Windsor; Vor Ort; CAD 22.000 - 33.000; Teilzeit

Benefits dieser Stelle

Health benefits and dental

Education allowance

Employee Assistance Program

Employee perks and exclusive offers

Zusammenfassung

ParaMed in Windsor, Ontario is seeking a Part-Time Afternoons Customer Care Coordinator to act as the primary contact for clients and field staff, matching clients with suitable staff and delivering superior service.

You will schedule staff, enter and update data, and respond professionally to calls and electronic communications from funders, staff, patients and families. This role is part-time, afternoons 4:30pm-9pm, with weekend shifts as needed.

Qualifikationen

• One year administrative or office experience is an asset.
• Scheduling experience is an asset.
• Strong computer skills.
• Superior customer service skills.
• Ability to communicate effectively, both orally and in writing.
• Compassion and empathy when interacting with patients and families.

Aufgaben

• Assign appropriate staff to patients based on factors such as times, staff availability and skill sets.
• Build a care schedule for patients.
• Enter and update employee and patient data within a computerized system.
• Respond professionally to calls and electronic communications from funders, staff, patients, and families.
• Document and report all staff and patient interactions.

Kenntnisse

Customer service

Scheduling

Data entry

Communication

Compassion

Ausbildung

Administrative experience (1 year)

Scheduling experience (asset)

Tools

Microsoft Office

CRM software

Jobbeschreibung

ParaMed in Windsor, Ontario is seeking a Part-Time Afternoons Customer Care Coordinator to act as the primary contact for clients and field staff, matching clients with suitable staff and delivering superior service.

You will schedule staff, enter and update data, and respond professionally to calls and electronic communications from funders, staff, patients and families. This role is part-time, afternoons 4:30pm-9pm, with weekend shifts as needed.