Care Team Scheduler & Liaison

CarePartners; Southwestern Ontario; Sur place; CAD 27 000 - 36 000; Plein temps

Avantages offerts par ce poste

Meaningful work

Supportive team environment

Paid orientation

Group discounts

Health & dental benefits

Employee Assistance Program (EAP)

Education opportunities

Mentoring and leadership support

Volunteer opportunities

Competitive compensation grid

Résumé du poste

CarePartners in Ontario is seeking a Team Coordinator to ensure effective customer service and communication among patients, families and staff. The role focuses on scheduling PSWs, nurses and therapists to meet service delivery standards and to perform related administrative duties.

The position offers full-time hours in the Waterloo office with defined day/afternoon/evening shifts and a supportive team culture, with a competitive compensation grid based on hours worked and experience.

Qualifications

• Post-secondary education preferred; 1 year of job-related experience required.
• Exceptional interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office, especially Word and Excel.
• Ability to learn new systems and databases.
• Excellent verbal and written communication.
• Non-traditional hours, including evenings and weekends.
• Healthcare experience is an asset.
• Clear background check.

Responsabilités

• You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees.
• Receiving routine referral/intake information from funders and private-pay clients.
• Developing and coordinates service schedules while considering relevant factors.
• Informing workers of new assignments and changes to their schedules.
• Entering relevant information into the automated information system/database.
• Producing schedules and reports on regular basis, and on request of the Supervisor.
• Receiving and manage inbound telephone calls and email inquiries related to service.
• Performing other administrative duties.
• Other duties as required.

Connaissances

Customer service

Microsoft Office

Word and Excel proficiency

Communication skills

Teamwork

Attention to detail

Adaptability

Administrative support

Formation

Post-secondary education

Description du poste

CarePartners in Ontario is seeking a Team Coordinator to ensure effective customer service and communication among patients, families and staff. The role focuses on scheduling PSWs, nurses and therapists to meet service delivery standards and to perform related administrative duties.

The position offers full-time hours in the Waterloo office with defined day/afternoon/evening shifts and a supportive team culture, with a competitive compensation grid based on hours worked and experience.